The London Smile Clinic Reviews Summary

Staff and Service Quality

Pros:

• "All the staff are friendly and very helpful."
• "Every single person at the LSC is friendly and professional."
• "The customer service has always been great."
• "The receptionist team is like no other, they truly make you feel welcome and a valued customer."
• "Customer service is absolutely fantastic and they really look after you as a client."
• "The team at the London Smile Clinic are always friendly, efficient & professional."
• "The professionalism and friendliness of the staff there is amazing."
• "The entire team are so welcoming and helpful."
• "Also a shoutout to Anna for her amazing expertise and Emma for being incredibly hospitable during my entire London Smile Clinic journey!"
• "Jigar did a great job with my teeth and Emma was always helpful and trying to find a solution for anything I might be worried about."
• "The receptionists welcome you with warm (and very winning!) smiles and nothing is ever a problem."
• "From the lovely ladies on the desk who are continually smiling and friendly."
• "Everyone is approachable and very friendly."
• "The Team at The London Smile Clinic have been extremely helpful and professional throughout."

Cons:

• "I love the dental experience and professionalism of the doctors, but I had an unpleasant experience with one rude receptionist."
• "very poor customer service!"

Dental Treatments and Outcomes

Pros:

• "Dr.Tim Bradstock-Smith did a superb job."
• "It has completely changed my life and given me so confidence."
• "The treatment was painless and Tim helped throughout by explaining everything really clearly."
• "Michelle did the most amazing job, I'm so much more confident in my smile now."
• "Dr. Tim listened to my needs and concerns and gave me a stunning smile I feel confident in!"
• "The results have been exceptional and I'm incredibly happy with my new smile!"
• "The results are much better than what I had expected - I never thought that I could have such a beautiful and natural looking smile."
• "I had veneers fitted by Tim over 15-years ago. They have lasted & look as good now as they did back then."
• "I am so pleased with my results!"
• "I am very confident now with my new smile after having orthodontic treatment with him."
• "The results were absolutely incredible and surpassed all expectations."
• "I am very happy, not only with the improved look of my teeth but also their condition."
• "Huge thank you to Dr Patel who has fixed my smile - I had an underbite and crowded teeth."
• "Amazing work done and service to fix my wonky teeth with Invisalign and then some ST braces."
• "I am really pleased with my teeth and my only regret is not going to London Smile Clinic sooner."

Cons:

Professional Expertise

Pros:

• "All of the people that I saw were extremely professional, highly skilled and kind."
• "Dr Joe Bansal for treatment including Invisalign, Composite Bonding and Teeth Whitening and Joe has truly transformed my smile."
• "Dr Tim Bradstock-Smith - Clearly one of the best dentists in the world."
• "I have received the best care possible - nothing is too much trouble and they are real perfectionists."
• "I am exceedingly happy with the excellent job that London Smile have done in realigning my protruding teeth."
• "They give clear advice that's best for the patient and not the solution that will earn them the most money."
• "It's a testament to the quality of work they produce."
• "Professor Padhraig Fleming as he did a great job to improve my smile."
• "I found Dr Padhraig Fleming and his team to be knowledgeable, friendly and professional at all times."
• "The professionalism and workmanship of the dentist and other staff was excellent."
• "Padraig really took the time to listen to my concerns, address them and I am ecstatic with the end result!"
• "Everyone was very kind, always helpful and I felt definitely comfortable all through the process."
• "I have been hugely impressed by the immense care and high professional standards of both my great orthodontist Padraig, his wonderful dental nurses, and by the general kindness and personal attention shown by all of the team at The London Smile Clinic."
• "The orthodontist I’m seeing is a leader in his field."
• "I found her to be extremely professional yet of great disposition, an absolute pleasure to work with and clearly very knowledgeable."
• "Outstanding results from an incredible team, can’t fault the professionalism."
• "I saw Dr James Russell for a smile makeover and I am over the moon with the results."

Cons:

• "The professional service promised certainly wasn't delivered."
• "Some of the work had to be redone within a year which was disappointing given the expense."

Price and Value

Pros:

• "The pricing is transparent and they offer good finance options."
• "While not cheap, you certainly get what you pay for with The London Smile Clinic."
• "It was worth every penny and I would highly recommend them."
• "Great value for money and a superb range of services."

Cons:

• "I found them very expensive for what is essentially average work."
• "The costs are high and the service is not worth the price."
• "Quite pricey compared to other places."
• "I paid a lot of money and did not get the service I was expecting."

Facilities and Environment

Pros:

• "The clinic itself is in a great location and the facilities are very nice."
• "Clinic is modern, clean and has a friendly atmosphere."
• "The environment is calm and the clinic is spotlessly clean."
• "State of the art clinic."
• "The facilities are top-notch, and the atmosphere is always calm and welcoming."
• "The London Smile Clinic is always impeccably clean and well presented."

Cons:

• "However, the waiting room is quite small and can get a bit cramped."