Brixton Dental Care - Dentistry for You (NHS & Private) Reviews Summary

Customer Service

Pros:

• "Absolutely wonderful, they always make me feel very comfortable and work along with me if my anxiety gets too much, the reception staff are kind and always smile making you feel very welcome."
• "I have attended this practice on 2 occasions and I have had no problem. I was seen both times on time. The receptionist was very polite and respectful."
• "Dr alina is highly skilled, very helpful, informative, kind, respectful."
• "Brilliant dentists. Staff and appointments are quick efficient friendly and helpful."
• "I am pleased with the Dental service he gives and the reception staff are professional."
• "The dentists here are absolutely fantastic, there's no other way of describing their clinical knowledge and approach to their patients."
• "Very happy with the quick response and professionalism from the dentist."

Cons:

• "Staff are unhelpful and sometimes just plain unpleasant."
• "The WORST receptionists, so rude and lazy."
• "Hate this dentist! when I am trying to ring they leave you on hold for hours then when you eventually get through they cut you off straight away it's so unprofessional!"
• "Rude and arrogant staff don't have a clue how to treat patients and they all cover each others arse they are incompetent dental surgery."
• "The reception staff need training on politeness attentiveness and customer service."
• "Reception staff are rude and unhelpful."
• "The receptionist is very rude, the nurse functions with an infectious lack of enthusiasm and a very unfriendly dentist."

Facility Condition

Pros:

• "Called 111. Was in unbelievable pain with a cracked tooth. I arrived at 00:30, and was seen straight away. Did a very good job and took the pain away. Very grateful!"
• "Warm and friendly service. Was put at ease, everything being explained as to what was happening."
• "Attended via 111 emergency dental. Received excellent prompt service, I was expecting a dirty small practice based on the reviews.. But was pleasantly surprised. Its a clean newly modernised space and the staff were beyond excellent."

Cons:

• "The dentist is a run down shack with mice traps all around the house so why would I go back there."
• "Its stinks because there is a sewage drainage system that's clearly broken downstairs/nearby, its cramped and unpleasant with insufficient seating in waiting area."
• "The practice was filthy! Filth and dust on stairs but the room was worse! The filth on windows! Gloves open left on filthy window sill."
• "Dirty scruffy building with very old equipment crammed into tiny consulting rooms."
• "Was not very clean either and had stinky bins by their front door very unprofessional staff not very nice people."

Professionalism

Pros:

• "Services here can be very hit or miss (I've been coming here for years) as dentists come and go on a regular basis. Today I hit on a good one, Dr Ayushi who was friendly, attentive and thorough with my check up and clean with lots of practical advise."
• "The talent this woman has in her craft is special."
• "I find this dentist very caring, helpful also understanding am 65 & not liking having my teeth look at after a bad experience Alina was such a beautiful person spoke to me about what they are going to do please try them you will never regret it I give them 100%."
• "I have never felt more reassured, comfortable or cared for at a practise!"
• "You're the easiest dental clinic I have ever seen where you can get quick appointments quick treatments, advice, support and professional staff really I appreciate all of you."
• "I see Dr. Martin and he is always kind and courteous with a great sense of humour."
• "My Dental surgeon Sajjid Alidina helped me understand my problem as well as solve it. Was honestly thankful for his expertise."