MEXICAN RICO Reviews Summary

Food Quality

Pros:

• "The food was a culinary masterpiece, bursting with genuine Mexican flavors and made with care."
• "Absolutely delicious food and drinks!"
• "Food is outstanding, great portions."
• "The chicken dishes were overcooked, dry, and lacked flavor, further contributing to our disappointment."
• "The vegetarian dish, when eventually served, was uninspiring and tasted like an afterthought."

Cons:

• "Despite clearly specifying that I am a vegetarian, they served me a meat dish."
• "The mushrooms have no place being in a burrito."
• "The food was bad-okay. Service was even worse. Prices were high compared to the quality of food or service on offer."
• "One of their dishes was pre-deep fried and then felt microwaved, their fillings were not good."
• "Food nice but the service is a joke you have to get the staff's attention."

Service and Staff

Pros:

• "The moment I stepped in, I was greeted with warm hospitality, setting the tone for a fantastic meal."
• "The staff was incredibly attentive."
• "Friendly service 👌🏻"
• "Staff were lovely. Food was amazing."
• "Amazing service. The food is delicious and authentic! The manager is very accommodating and really gives a fun Mexican experience!"

Cons:

• "Terrible service and witness the owner's racist behavior."
• "The service we received was shockingly inadequate."
• "Service was very slow, and if there is a 'staff shortage' may I suggest that staff do not use their mobile phones so much."
• "Rude staff & manager, the provided food was absolutely cold and terrible service."
• "I went to dinner with two of my colleagues and we sad and waited for over an hour to get our main course."

Ambiance and Atmosphere

Pros:

• "The ambiance was cozy."
• "Good vibes and music, very authentic and cosy little place."
• "The atmosphere was brilliant and the food was unbelievably good."
• "Small town location with big city flavor!"
• "Great little Mexican eatery in Sunbury on Thames. Small intimate place."

Cons:

• "The music from the TV was too high and inappropriate with their music videos."
• "The new ownership's blatant disregard for customer satisfaction."
• "The fact the owner boasted to other patrons about the positives of changing ownership of the restaurant is utterly laughable as Mexican Rico has gone downhill."
• "An absolute joke of a restaurant and a birthday meal ruined."
• "Weird how you can accept a take out order from the woman in front of us and tell her that it will be ready in 40 minutes but you can’t seat a pre-booked reservation made 4 days earlier!!"

Accommodation of Dietary Needs

Pros:

• "Managed to cater for gluten-free and dairy-free people in our group as I let them know in advance."
• "Also managed to cater for gluten free and dairy free people in our group as I let them know in advance."
• "Great food, lovely atmosphere. I'm a veggie and found it super tasty."
• "We were in a party of 4 and had a fab time, AJ looked after us and took care of all our allergy/dietary requirements."

Cons:

• "Despite informing the waiter that one of our friends was a vegetarian and needed a vegetarian dish, he seemed disengaged and uncaring."
• "Despite clearly specifying that I am a vegetarian, they served me a meat dish."
• "My friend who was a lifelong vegetarian until today was served and ate into a meat burrito despite the waiter confirming it was a vegetarian burrito when placing on our table."
• "I was not blown away at any point. My colleague is allergic to mushrooms so he could not eat his burrito which did not state it."