Pentagon Mansfield | Vauxhall and Motability Reviews Summary

Customer Service

Pros:

• "Nice friendly staff, they ordered me a new bumper it was a reasonable price and arrived quickly, they notified me straight away, upon collection, it was clean and well wrapped, good service can be hard to find but not here!"
• "Visited here after a terrible experience at another dealership (not pentagon) absolutely fantastic service."
• "An absolutely fantastic experience car shopping at Pentagon Mansfield."
• "Absolute amazing customer service from start to finish, they go out of their way to ensure you are happy."
• "The team were very friendly and helpful, Jade and April were brilliant and gave great customer service!"
• "Excellent service by the staff particularly David and Sue."
• "Very helpful staff was made 2 feel very comfy had refreshments while waiting to be seen staff are polite and helpful everything was explained in full my order was completed quickly and effortlessly would definitely refer their services to other customers overall a great experience."

Cons:

• "One of the worst experiences of buying a new car! Would not recommend to anyone."
• "Ridiculous dealership. Turned up to pick up a car which had scratches on it."
• "What a dreadful experience. Initially seemed very interested and wanting to help, but that is where it ended."
• "Terrible member of staff spoke to my elderly parents appallingly when they went to look at cars."
• "Turned up on the off chance to make an appointment for a test drive, stood around for a while with several members of staff walking past me."
• "Went to see a car there and found the staff very unhelpful."
• "The staff member was totally uninterested in making a sale, walked off whilst we were looking round the vehicle."

Sales Experience

Pros:

• "Highly recommended; Maxine was a pleasure to deal with. Having visited 3 local branches of Pentagon (Mansfield, Worksop & Sheffield) I can honestly say that Mansfield was by the best, with a relaxed no pressure approach to sales."
• "Would definitely recommend Pentagon Mansfield."
• "Maxine was our sales advisor for our new Corsa-E, she introduced herself and we instantly felt comfortable."
• "Special thanks to salesman Nigel Cook for his after sales service."
• "Sales person, Daniel Atkinson has been particularly helpful and informative throughout the whole process."
• "Daniel the Motability agent was very friendly and informative."
• "Bought a Jeep Compass through Vauxhall Mansfield, sales person Dan Atkinson was really helpful throughout the whole buying process."

Cons:

• "Polite but I think the person who sold me a coolant expansion tank for 48 pound must have saw me coming."
• "Typical dealership. Fine whilst they try and sell you something."
• "Disappointment- We had driven 2 hours to see a vehicle we loved from the advertisement with the intention of purchasing that day."
• "Just been to look at a car which is £1500 more on the forecourt than on the website."
• "Customer service was good initially but when calling back was told the sales assistant I spoke to was busy on one occasion never got my call returned."
• "They are very bad collective, just money, doesn't some help. They broke my car and they said isn't the company fold."
• "The whole experience has been a nightmare, I have had to make numerous phone calls, and even go to Pentagon to talk to the salesman, who dealt with the sale, his reply was I have emailed them, he really wasn't any help and had a I don't care attitude."

Vehicle Quality

Pros:

• "I have bought 3 Vauxhall Insignias from Pentagon Mansfield and all have always been serviced by them."
• "The cars have been brilliant too! Why buy anything else and why go anywhere else?"
• "Car was perfect for what I was looking for and well presented with FSH all checked over and any faults rectified."
• "Just received the delivery of our new electric Mokka from this garage. We have had a really positive experience."
• "Bought a used car from Pentagon Mansfield."
• "And there really good if you have any issues after buying a car as well."
• "An excellent car buying experience, I saw the car I wanted online, phoned Pentagon Mansfield they reserved the car for me with a £150 refundable deposit."