Park Avenue Dental Care Reviews Summary

Dentist Expertise and Approach

Pros:

• "Dr. Sanjay Gupta patiently explained all the options I had for a missing tooth more than once and I’m pleased with the result."
• "Dr. Shah's friendly demeanor immediately put me at ease and took the fear out of going to the dentist."
• "Dr Lakhanpaul has been my dentist for over 10 years. She is always helpful in the way she explains the procedures."
• "Dr. Lakhanpaul is the most professional, informative and empathetic dentist."
• "Dr. Shah made me feel confident with his knowledge of what happened and how to restore the tooth."
• "Dr Amin was professional, kind, reassuring and polite throughout."
• "Dr Shah quickly removed the pain and recommended a course of treatment that would ensure positive long term dental hygiene."

Cons:

• "But the other - whose name I do not recall - left me with a deep anxiety about dental checkups that I did not have when I joined the practice."
• "Awful service, really rude reception staff and clinicians who seem to be just product pushing rather than solving problems."

Hygienist Services

Pros:

• "Hygienist Chandani is always so patient and thorough to clean my teeth and give me useful advice and recommendations on how I can keep them clean."

Cons:

• "Hygienists sessions only get shorter but more expensive."

Administrative and Support Staff

Pros:

• "The administrative staff who keep the practice running are excellent."
• "A particular shout-out to the practice manager Nasheen who always has a smile and is a very calming presence in reception."
• "The girls from the reception were very polite and helpful even though I had some issues with filling in the forms."
• "All the staff are very polite and friendly."

Cons:

• "Rude reception staff... Can’t book an appointment under NHS for 2 months but private same day."
• "Rude reception staff. The reception staff have a chip on the shoulder."

Practice Environment and Efficiency

Pros:

• "All my appointments have been on time, and my improved teeth make me smile!"
• "Such a great service with modern facilities."

Cons:

• "It is a busy practice."

Accessibility and Availability

Pros:

• "They booked me in for the following day when I called."
• "I phoned as an emergency appointment and was seen the same morning by Dr K. Shah who quickly diagnosed & dealt with my issue, explaining exactly what needed to be done."
• "When I called I didn’t expect to be seen so quick but they offered me an appointment within 2 hours."

Cons:

• "I have been trying to get a check up since before covid."
• "Recently i had a toothache and was denied entry to my own dentist because some waiting list."
• "I got rejected from my own dentist and they're saying the NHS waiting list is too long."
• "I've been trying to get my tooth fixed for months. Literally. No NHS no private..."

COVID-19 Arrangements

Pros:

• "Just been and found the Covid -19 arrangements perfect."
• "This was my first visit since Covid-19 arrived and they certainly have an impressive regime in place."
• "There are well-thought out rules in place to prevent Covid-19."

Patient Experience

Pros:

• "Visiting PADC is always a pleasure whatever the treatment needed!!"
• "My 8 year old son actually looks forward to his visits to the dentist which is just brilliant."

Cons:

• "I started seeing Dr Shah at the age of 44, previously being a complete dentophobe and despising going to the dentist."
• "The negative experiences with the hygienists and reception staff are making me consider moving somewhere else."
• "Not child friendly, my child is terrified of going back."