Address: 2-8 High St, Staines, TW18 4EE, United Kingdom
Phone: +441784462181
Rating: 3.9
based on 176 reviews.
Staff and Service
Pros:
"Only 1 member of staff (young lad in a blue t shirt) didn't know his name was helpful."
"Very polite and apologetic and sorted order out can't remember the servers name but she did do her best to make sure order was done....thanku again."
"Value for money, food is decent and the staff are friendly and efficient."
"The service was friendly."
"The staff work so hard and are always lovely, friendly and service always good."
"Staff were welcoming and a really good selection of food and drink."
"One waiter who came to my attention was Jonjo. Very attentive and very professional."
Cons:
"The staff are in need of customer training."
"Very Rude and terrible attitude! Awful customer service!"
"Incredibly rude manager that needs to go on a course how to deal with customers."
"Long wait for food, staff serving were running around didn't know table numbers and were offering food to the wrong tables."
"Our order got sent out wrong 3 times, the waitress was rude and wouldn’t get the manager."
"Absolutely disgusting service, very unprofessional interaction with staff."
"Rude bouncers and the newer staff is rude as well."
Food Quality
Pros:
"The food was perfectly cooked and extremely fast to come out of the kitchen."
"Their sausages have won awards, so it's not all generic low value food."
"The fried eggs were perfectly cooked as well as the quorn sausages."
"Fish and chips where very tasty and served very quickly."
"The avocado muffin is absolutely yummy!"
"The food followed shortly afterwards and was very tasty."
"The food was well cooked and came quickly."
Cons:
"Both ordered burgers and both came back burnt. Nearly pure charcoal."
"It took over 30 minutes for our food to come out which wouldn’t have been a problem except we were missing half of the breakfasts on each of the plates."
"The plates turned up with the cold rice turned straight out of the packet cold and the garlic dip swimming in some kind of liquid not very appetising at all."
"honestly rotten piece of pizza i dont know why i came here i was just comjng for a few drinks and now i have eaten the most rotten pizza in my life."
"Not impressed with the food, Bacon was lukewarm and very fatty, Beans were cold."
"Usually enjoy a wetherspoons breakfast, however this morning the coffee was stale, the bread was only toasted done one side, the bacon was burnt and black, the eggs overcooked and the sausages were simply horrible."
"The only thing with a bit life about was the gammon which was so undercooked it had a pulse."
Ambiance and Cleanliness
Pros:
"A clean and bustling place to go to for a pint and a chat."
"Nice selection of beers, and local ales and ciders. Huge seating area available with summer garden area."
"Popular Pub! I come here quite often and always has a friendly atmosphere."
"The venue inside and out is lovely and we have visited lots since last lock down."
"Very nice atmosphere, good food and all for a fraction of the price of most pubs in the area."
"The pub's cozy, typical English style ambiance made the experience even more enjoyable."
"This place is a great classic and typical British pub."
Cons:
"All female toilets blocked and bar staff did not act upon my complaint."
"I cannot believe that my friend found BLOOD on the jug of her cocktail!"
"The building itself is in dire need of updating."
"Cosy pub but tables always sticky. Chair broken and booth dusty."
"Used to be an excellent pub however recently after covid, the glasses are filth, fridges are broken so no cold bottles of beer, coffee machine broken, water leaking from the ceiling in the women's toilets."
"Horrible service, the place stunk and the tables were wet."
"Wouldn't stop back at this overcrowded, sticky, run-down pub even if they paid me."
Value and Pricing
Pros:
"It's cheap."
"The atmosphere is what you would expect from somewhere with reasonable prices."
"Extremely cheap rates to get both drinks and food for very affordable price but the quality of the food and drinks are very different when compared to other pubs."
"It's Wetherspoons, so expect good choice of beers at low prices."
"I have to say cheapest pint of Guinness I have seen for a while."
"Their food and drink are reasonably priced and pretty damn good for all of that."
"Usual good value food and drink."
Cons:
"Ordered 2 Rib meals and Coleslaw missing, when asked barlady said 'we ran out'."
"When ours did arrive it was very dry but tasted ok."
"It is very much what you would expect from a whetherspoons, it's not fine dining."
"Awful place air con on in December and when I complained the woman in charge couldn't have cared less."
"Give this place a miss, I am a great believer in giving credit where it is due and I must say I do use Weatherspoon pubs locally where I live. This one though has some serious problems, first with lack of staff waited at the bar with three other people for ten minutes before being served."
"Gave one star as nothing lower. Ever since the previous manager left (Vash), this establishment has become a dive."
"We ordered two breakfasts but both we left. Pancakes cold, sausage cold, eggs that were ordered with both meals could have bounced off the plate they were that hard."