Pizza Express Reviews Summary

Service

Pros:

• "I must give special praise to our waiter, Armir. His charisma and dedication to making our evening special were truly remarkable."
• "The waitress was very friendly and tended to us very well throughout our visit."
• "The Manager was quick to jump in and rectify the problem and the staff couldn’t apologise enough, which showed great customer service."
• "They made us feel welcomed and gave us an amazing experience."
• "Servet the waiter did a great job, very friendly."
• "Best customer service experience we’ve had in a long time."
• "Excellent service from Daniel when we went for a lunch."

Cons:

• "Not worth the money."
• "We couldn't wait to leave and will not be back."
• "I have to say the staff management is really bad and lack of staff members."
• "Do not recommend as service from front of house host was atrocious and just walked away from us as we were discussing whether we could wait or not."
• "No sign of food…couldn’t get waiters attention to ask."
• "Food did take a long time and restaurant wasn’t that busy when we arrived."
• "Staff were more focused being on their phones, than on their customers."

Food Quality

Pros:

• "Food came fast within 10 minutes with great service."
• "Amazing food and quickly served."
• "Food was simple but delicious."
• "I was impressed by the delicious pizza... waiter Igli was knowledgeable, attentive, and made our dining experience truly enjoyable."
• "However, the food was very good, I tried the pesto doughballs and I highly recommend!"
• "The food was tasty, well presented."
• "The food was warm and the toppings were great."

Cons:

• "calamari was burnt and didn't add the usual garnishing, same with palenta chips."
• "When our pizzas came two of them were cold and undercooked."
• "The La Rein pizza on a Napolitano base was under cooked dough with a soggy bottom."
• "The pizza was good but the service was THE WORST!"
• "The pasta and all other things that we order are just not tasty."
• "We were served cold pizzas and quite tasteless."
• "The pizza base was soggy and what I would call undercooked."

Atmosphere & Cleanliness

Pros:

• "Very well set up with reasonable space between you and other tables."
• "The atmosphere was pleasant and cosy and not too loud so you could talk easily across the table."
• "Very safe, security is reassuringly tight."
• "Although the dining area is below street level, it was well lit by natural light and not at all gloomy or cramped."
• "Beautiful setting and very spacious."
• "Nice, calm atmosphere, not too loud but still lively."
• "The table & chairs were clean and the atmosphere was pleasant."

Cons:

• "The place felt icky with heavy dust on the island that had bench seating around it."
• "Nice spicy guiseppe pizza at about 2100 on 27 Dec 2022 BUT the ladies loo was a disgrace - dirty, no TP and no water so wife could not use."
• "It gets really busy so i found it difficult to hear my friend."
• "This enormous place was empty, 1 other couple sitting to the side so of course the waitress led us to the table next to them!"
• "The Toilets were okay but not the cleanest or freshest of restaurant facilities that I have ever used!"
• "Toilets in a complete state."
• "The three cubicles were dirty, including the toilet seats."

Management & Staff

Pros:

• "We spoke with the manager Erwin and he was most understanding and was able to resolve the issue to our satisfaction."
• "ALL staff were friendly and helpful."
• "The staff were so warm and welcoming."
• "The staff were friendly and lovely with my four year old nephew."
• "The primary reason I like eating out is cause of the experience and when the staff welcomes you and serves you with immense happiness it just makes your day!"
• "Very nice restaurant, staff were very welcoming and attentive."
• "The staff went out of their way to accommodate everyone, we stayed for a few hours before heading to their outdoor space to watch the fireworks!"

Cons:

• "Manager rude and swearing at other guests and shouted at kitchen staff it was their fault, then at waiting staff to not accept any more tables even if they are bookings."
• "The pizza was good but the service was THE WORST!"
• "The service was appalling!"
• "The staff were slow and the service pretty poor."
• "The staff were rude, the guy at the front who apparently is the manager said that it was fully booked."
• "The servers were so rude and bossy."
• "The service was terrible, our waitress was no where to be seen."