Dunelm Reviews Summary

Customer Service

Pros:

• "The staff in this store, in particular, were really helpful and caring, great customer service!"
• "Staff are friendly and ready to help."
• "Great place with excellent staff very helpful and go the extra mile."
• "The staff are all so professional and helpful."
• "Service was excellent. A lady helped me in store and directed me to a gentleman who was so helpful."
• "Staff helpful and friendly."
• "Friendly helpful staff, plenty of offers and a wide range of products."

Cons:

• "Visited the Derby store and ended up leaving as the staff are rude."
• "Staff are very unfriendly and not at all helpful."
• "Very rude and abrupt staff."
• "Staff extremely rude, abrupt and unhelpful on the phone."
• "Most staff seem disinterested in customers and customer service."
• "The lady on the tills was very rude... didn't get an apology for the wait, or even a thank you for shopping, disgusting behaviour, she should be sacked, she was so rude."
• "I was eventually served and made to feel like a nuisance, the staff member was moaning to other staff... Terrible customer service would leave zero stars if I could."

Store Layout & Cleanliness

Pros:

• "Good parking facilities and cafe."
• "Accessible parking for wheelchair users and parent and child parking."
• "The store was clean and tidy and aisles were well signed so it was ready to find our way around and the departments we wanted."
• "The floorplan is simple and easy to get around."
• "The store layout is easy to follow, and always tidy."
• "Very light and airy store."
• "Very Good and large Dunelm store, lots of items to choose from."

Cons:

• "Could have been a little tidier."
• "The store could do with a bit of a tidy up, it feels a bit like an Aladdins cove with nick naks all over the place."
• "Lots of clutter around which could be potentially a hazard waiting to happen."
• "Unopened boxes piled high with opened items sometimes unrelated to display area."
• "The store aisles are close together making it difficult, they have stock dump at the ends, in the middle which just makes it a nightmare to negotiate a wheelchair around."
• "Very untidy between the isles."
• "The store is a mess!"

Product Availability & Quality

Pros:

• "Ordered 2 items on website for collection. Soon got a message to say they were ready for collection."
• "Has most home soft furnishings and some lovely homewares and decorative items."
• "Nice selection of items at a good price."
• "They have everything for the home you could wish for, all at reasonable prices."
• "Great choice of bed linen, towels, bathroom and kitchen ware."
• "Dunelm is the place for all your household items ranging from beautiful Romanian curtains, blackout, Duvets, mattress, scented candles, chairs, lights and switches, indoor plants, etc."
• "Love the extensive choice of bedding."

Cons:

• "Unfortunately not a good experience this time. Item we wanted to buy was supposed to be in stock, according to their web site."
• "It's more expensive than its competitors and I don't always feel there is much difference in quality."
• "The majority of it feels tacky or poorly made for the prices they now charge."
• "Purchased a kitchen bin on click and collect... it was badly scratched on one side, dented on the other, the mechanism to open the bin was broken and there were bits of food stuck to the bottom of it."
• "Bought a toaster and normal sized bread would not fit in it."
• "Had an incident buying a product that wasn't clearly labelled and was misleading that cost more than I was lead to believe."
• "It is extremely expensive for the average shopper."

Café Experience

Pros:

• "Nice food and drinks and at a price well below the likes of Costa etc."
• "The café staff were quick to clear the tables as soon as customers left.. I can’t fault them."
• "Large range of domestic products and now has quite a decent cafe that actually serves a cream tea which in my book is a definite plus."
• "The cafe which served some wonderful food too."
• "We love the bacon baps and lattes here."
• "Pleasant cafe."
• "Food was nice, staff was nice enough."

Cons:

• "FLIES IN THE CAFÉ !!!!!!!!!!! Very Offputting, Offensive, Unhygienic…"
• "The store and the cafe were freezing I had to sit with my coat and scarf on."
• "Coffee was ok, toasted crumpets tasteless."