The Alley Holborn 鹿角巷 Reviews Summary

Drink Quality

Pros:

• "The tapioca was so warm and chewy and sweet with brown sugar."
• "Creme Brulee tastes predictable, Strawberry Lulu tastes like strawberry juice mixed with cream."
• "The crunchy tiramisu milk tea actually tasted like eating a tiramisu!"
• "The milk tea tasted like water."
• "The coconut milk with taro. Tasty but couldn't taste any taro, the coconut flavour overpowered it."

Cons:

• "I’m sorry but the bubble tea here is mid as hell!"
• "The matcha is not strong enough."
• "The crunchy part of the tiramisu milk tea is said to be butter biscuits, however having crushed ice in the drink was non-negotiable."
• "The brown sugar cocoa crunchy tea was the worst thing I ever had."
• "I ordered a milk tea and they gave me a milk one without the tea."

Service Experience

Pros:

• "Service was great, gentlemen at the counter was very polite and helpful in explaining the various options."
• "Staff followed covid guidelines well plus were very polite and friendly at this branch!"
• "They have done a great job transitioning their branding, drinks etc to the UK."
• "The staff at the Maddox street branch are the nicest people ever!!"

Cons:

• "The service was too bad. Told us no Tapioca topping and asked us to choose other topping but the next customer just right after us got the Tapioca topping."
• "The sentence I heard from the staff was a murmured ‘give me a second’ while not looking at you."
• "Shocking service. Took 40 minutes for our order to be made."
• "all staff great EXCEPT a lady called Jelli! Oh my god really bad customer service every time we order."
• "被一个齐刘海服务员无语到！你对客人的不礼貌是你的服务态度及职业素养吗？"

Price and Value

Pros:

• "It was a bit pricey, but I still think that it was worth it."
• "They taste surreal and a very good value for your money."
• "My favourite bubble tea in London 💕💕💕"
• "Plus, remember to show your NUS or NHS discount and download their loyalty app!!!"

Cons:

• "For £5.30 that is a complete scam. If you don't mix the drink and sip from the bottom of the cup the drink is nice, however, you'll just be left with plain milk and ice after a short time."
• "Tiramisu bubble tea (HMC endorsed)! Was my first time trying - the first sip allowed me to bypass time and space itself - divinely indulgent! SO gloriously good. Worth the 15 min wait."
• "I asked for less ice, and they refused to listen to me every time."
• "But charged me 50p for a paper bag without informing that there’s a charge."
• "It's expensive even by bubble tea standards, which tend to be overpriced anyways."