Address: Outer Cir Rd, Lincoln, LN2 4JA, United Kingdom
Phone: +441522246777
Rating: 4.8
based on 355 reviews.
Customer Service
Pros:
"The salesman Connor couldn't have been anymore helpful, truly went above and beyond for us to secure our sale."
"Nathan was very easy to deal with, kept in touch and even swapped his day off to allow me to collect the car on a day that suited me because of my job."
"Brad went out of his way to provide excellent customer service throughout the purchase and resolved all minor issues without any hesitation or question."
"Their salesman Sam Booth has been outstanding and really gone the extra mile for me."
"Sam Booth (Sales Executive), he was very thorough and went above and beyond for after sales and vehicle preparation."
"Our salesman James Stone, made our experience at Just Audi VW an extremely pleasant experience."
"Dealt with Stuart who was excellent, no pushy sales and happy to go out of his way to help with any questions about the car."
Cons:
"I wouldn't recommend this company because I bought a van and it turned out to have so many problems."
"I'd avoid to all cost! Worst experience with a dealership ! I'd give them 0 stars if that'll be possible."
"And while they claim to offer clean cars, the majority, if not all, are from auctions which are damaged or broken in some way."
"Bought a Skoda from them Alex the salesmen told me it would be ready Monday we got the train from Durham to Lincoln the car was and still is very thirsty on fuel it was advertised as extremely economical (lol) the car is riddled with problems wish I never saw there advert car is hooked they are no help I had to buy a warranty to give me price of mind not very trusty worthy won’t never go back there again."
"The only issue I have is the vehicle description of what it had was incorrect. As the vehicle I purchased does not have certain things in the description of this model."
"It turns out that the car needed a new knock sensor and a new turbo, so I then requested that my warranty be extended for a further 3 months due to everything that had gone wrong with it, which I thought was fair request but i was instantly refused and was told I had to pay for more warranty."
"I'm extremely disappointed with the aftercare service the least they could have done was grant me another 3 months warranty for peace of mind."
Vehicle Quality
Pros:
"The car is perfect, prepared immaculately and the whole experience exceeded any expectations."
"Excellent service. Allowed us to purchase our car with ease, due to living 90miles away, Nathan dealt with us over the phone and did a fantastic job describing the condition of the car."
"The vehicle is stunning as well."
"Just purchased a fantastic Porsche Macan S from Just Audi VW and have to say the service has been awesome from start to finish."
"The car is absolutely immaculate inside and runs perfectly."
"Car was absolutely Immaculate when I collected it, Valeted to the highest Standard."
"Absolutely beautiful car very well presented."
Cons:
"I purchased my Audi A4 Avant end of August time unfortunately after a couple of months of having the car it came up with an Ad Blue fault which was worrying."
"I bought a jaguar xf in March this year and paid nearly £14,500 cash for it, Stuart the sales person who sold me the car was excellent and very helpful, however after around 3 weeks of having the car a warning light came on so I took the car back to be sorted which they did, but then after another couple of weeks the same waring light came back on and the car went into restricted mode so i returned the car again."
"The discovery had a couple issues after I collected it and I called them and they had authorised for me to book it in to my local garage and have all the work completed within a week."
"Bought our Landrover from just Audi vw. After about a month we had an issue with it. Rang them and within a couple of hours I had a courtesy car and our car taken in to be sorted."
"There was a few marks and scratches with the car and I brought them to Chris' attention and he arranged to have them resolved, even replacing some trim parts within the car."
Value and Pricing
Pros:
"Some tough negotiation over part exchange values but ultimately came to a value we both could work with."
"The cars all seem to be priced very competitively too."
"Purchased an Audi RS3 from the team last week. They have an excellent choice of cars and seem to stock those with the desired options of car lovers."
"The car was well priced and the exchange figure for my old car was more than fair."
"To cap it all the price charged was more competitive than the main dealer."
"Thank you to the team at Just Audi for the great service and a great price. Significantly cheaper than main dealer prices and a better service."
Cons:
"So after they've done a hard search on my credit file, they have sold the car to someone else and no alternative or explanation given."
"Found a car at this dealership and immediately called and applied for finance. Got a decision within minutes, I have been approved. Next day called them for an update just to be told that the car was sold to someone else."