Asda Eastlands Supercentre Reviews Summary

Customer Service

Pros:

• "Great customer service, was happy to swap a phone I purchased that was faulty."
• "Thanks to Suzie at Customer Click and Collect for helping me out. She was polite, understanding and professional."
• "We went in to the store today to buy a cake but we also wanted a photo print on icing for it. Excellent service from Tiarna."
• "The ladies at the Express Diner were absolutely brilliant today."
• "Great customer service. Cheers and merry Christmas to you all."
• "Shopped here since it opened, you can get everything you need, staff very friendly and polite and very helpful."
• "Everyone was super friendly."

Cons:

• "Unfortunately this store has most unprofessional and rude staff manager I've met."
• "One particular member of staff, who I'll refrain from naming on here, is just plain rude."
• "the managers in here clearly have no customer value in them!!!!"
• "Staff at very rude and aggressive and don't want to help at all."
• "I was refused a refund on a bottle of wine plus they refused to exchange it."
• "Rude staff...rude head security lady...closed doors 15mins before."
• "Never had a problem in this store before until yesterday, a lady at the till was extremely rude and nasty to me and refused to sell me bags after calling me a liar."

Store Experience

Pros:

• "Best asda store in manchester, parking is easy and free and the store is huge."
• "Massive Superstore with many departments."
• "Very calm and nice place for grocery shopping."
• "A real improvement and the staff were very efficient and polite."
• "Truly astounding. The architecture, the layout, the organisation."
• "This is the biggest Asda store in the UK, the Isles are wide & the whole shop is spacious."
• "One of the largest Asda stores I have been. Great variety of products, anything and everything from baby food to car accessories and home ware."

Cons:

• "The most annoying thing is the new rule that forces the checkout staff to scan 23 items per minute."
• "This repeated failure to provide clean and functional wash rooms is becoming a stain on asda's reputation."
• "The vegetables that I had bought from ASDA, especially the onions and potatoes, were all black and bad in the middle."
• "This store is a joke I have been complaining since November with regards to my online shop."
• "Made an online order, they didn't fill not even half of my order."
• "Absolutely disgraceful...no social distancing rules in place...its a free for all."
• "Do not eat from the cafe here."

Pricing and Products

Pros:

• "Friendly staff. Great prices."
• "The product choice must have been the most intriguing part of my visit."
• "Anything you could think of that you wanted in your next meal would be there for you."
• "A great big Asda store with a large car park."
• "Massive store with great choice of produce."
• "Great range of fruit and veg."
• "Everything you need is available here."

Cons:

• "Asda has become quite expensive on almost everything over the months."
• "We have been shopping here for a few years and over the last few months its gone awful. We have attempted to buy computer games a few times, take the case off the shelf go to purchase and always out of stock!"
• "Even the clothing is expensive, compared to a year or so ago."
• "Some of the prices of tins especially, are now at a ridiculous price, and I refuse to buy any of them."
• "A large amount of the produce was mouldy."
• "The strawberries I got were mushy days before expiry and the blueberries were tiny and rock hard."
• "For the big trolley shopping, all the customers are struggling to do the shopping."