T4 Westfield Stratford Reviews Summary

Customer Service

Pros:

• "Staffs are warm and helpful although some of them may have some language difficulty."
• "One of the staff named Ayeesha is really friendly and multitasker."
• "The main women at the till was friendly and very professional."
• "The staff were friendly."
• "The service is friendly and patient too unlike Happy Lemon and many of the bubble tea shops in Chinatown London."
• "Also, staff are really friendly and helpful here, so that's really nice. :)"
• "The staff service was absolutely wonderful."

Cons:

• "The Staff, especially the Indian guy working at T4 Westfield Stratford, are extremely rude."
• "Very rude....terrible service."
• "The service is extremely slow however and not very good."
• "However customer service is sub-standard; staff has generally poor attitude towards customers."
• "EXTREMELY BAD SERVICE as the crews are like zombies, short ladies with no brains."
• "Extremely RUDE staff."
• "The worst customer service I’ve ever experienced. A lady at the till who received my order was very inpatient and gave me a look throughout the whole process (from ordering to receiving my drinks)."

Drink Quality

Pros:

• "This place often forms the main reason I go to Westfield..... amazing bubble teas."
• "Very unique fruit tea, good amount of sweetness and fruit flavour with subtle tea."
• "I tried the passion fruit with honey bubble tea which was amazing and thirst quenching."
• "Great atmosphere, friendly service and fresh bubble tea with no artificial products."
• "Can’t fault the tea, tastes very very good. Not too sweet, not too bitter just perfect!"
• "The boba tea was delicious and if not my favourite one - below is the Grass Jelly Oolong Tea."
• "Ordered my favourite Fresh Taro Milk Tea and I was pleasantly surprised by the very fresh and strong taste of the taro."

Cons:

• "There isn’t much of a variety in toppings either, no popping balls."
• "Taste was bland and my drink hasn’t been properly mixed/shaken up. The curdling bits of coconut cream are unpleasant to look at 🤢."
• "Absolutely terrible, asked for little sweetness and the drink was still crazy sweet."
• "Purchased pearl milk tea and it was tasteless."
• "Kyoto matcha milk tea isn't bad but French pudding milk tea was awful."
• "The tea is good but the pearls never taste fresh."
• "Absolute waste of money. Ordered a 'Oreo potted milk tea' and literally got a glass of milk with crushed soggy Oreo biscuits at the bottom."

Service Efficiency

Pros:

• "Staff make drinks quickly so wait time isn't long."
• "The service was very fast and the drink absolutely delicious and perfectly cooked pearls."
• "I got my order in 7 minutes which is really good. I recommend."
• "Their service never fails and the bubble tea is always freshly made."

Cons:

• "The tea is delicious but waiting times are very long and no card payments under £5."
• "The taste of tea is okay but very lack of time efficiency!!!"
• "Had to queue for more than an hour because the staff was too busy catering to online app orders."
• "Waited for about 25minutes for a Pearl Milk tea and Strawberry tea... when my kids couldn’t wait any longer I approached the bench and asked what the problem was 2 members of staff gave me the dirtiest look."
• "The queue wasn't that long but the bubble tea still took a good 20 minutes to arrive."
• "Waiting times on weekends are crazy though. I keep making the mistake of coming on Sunday’s and waiting 30-40 min for 1 bubble tea."
• "Ques were very long and had to wait 20-25 minutes for my bubble tea."

Store Atmosphere

Pros:

• "Great atmosphere, friendly service and fresh bubble tea with no artificial products."
• "The aesthetics of the shop is really cute, so it's nice for pictures :3"
• "For anyone who loves bubble tea or is new to bubble tea this is a great place to go. Quite a small store but seemed adequate for how quickly customers were being served and also has a small seating area."
• "This is one of the best bubble tea shops because they keep shop clean, well decorated and it’s situated near fresh supermarkets like Waitrose and Marks and Spencer."

Cons:

• "Tea stains on the wall and the floors doesn't look mopped."
• "Very crowded, which is understandable."
• "The queue is extremely long, the store is so small to the point where the line goes on other shops making it confusing for people to join the queue."
• "Cleanliness - disgusting. the cleanliness is absolutely atrocious. There were dust everywhere on the furniture's and the plastic decor leaves have layers of dust."