yobu Frozen Yogurt & Bubble Tea, Bournemouth Reviews Summary

Customer Service

Pros:

• "The staff are wonderful. Amy and Ann always recognise me and make me feel welcome."
• "The service by Abby and Tania was great too!"
• "They're always so chatty helpful and friendly."
• "All the staff members seem very welcoming."
• "Staff very helpful and friendly."
• "The staff are really professional and give the business a great outlook."
• "The staff in there is extremely friendly and lovely! Andrea was really cool."

Cons:

• "I am disgusted by the way I was spoken to in Yobu, Bournemouth on my visit this afternoon."
• "Service however was very bad."
• "everyone really lovely EXCEPT FOR the lady with dark short hair with a piercing on cheek bone, extremely rude huffed at me."
• "This place used to be awesome, but your new staff are quite cash grabbing."
• "The Asian lady at the front desk is Seriously the rudest I've ever encountered!"
• "They only have low quality paper straws that go soft within minutes and when we asked for a new straw THEY CHARGED US for the straws!"
• "Got screamed couple of times for not wearing the mask."

Food and Drink Quality

Pros:

• "Delicious Frozen Yogurt and Bubble Teas."
• "Yummy bubble tea, enjoyed it as always."
• "Their customer service is second to none, and it feels like a second home."
• "Awesome frozen yogurt and more importantly, bubble tea!"
• "Always tasty with different flavours and are super refreshing drinks."
• "One of the best bubble teas we've had."
• "The drinks (specially the milk tea) are totally splendid."

Cons:

• "Milk tea was watery."
• "Avoid their original tapioca pearls, they are way too mushy."
• "Not my cup of tea literally... Not mine, I ordered a semi skimmed milk drink and I ended up with a coffee drink with these orbies at the bottom of it."
• "Quality wise, tasted a little more artificial than other places I've been to."
• "the drink price was exaggerated vs service and quality.. Drink taste was quite specific and ended in the bin."
• "Had mango tea and the boyfriend had Apple- way too sweet and had a weird perfumey aftertaste."
• "Definitely Do not get the brown sugar tea, just tasted like a washed down milk and water disaster."

Atmosphere and Decor

Pros:

• "Lovely atmosphere, great bubble tea and even more bubbly staff!"
• "Very lovely store, nice, clean and cutely decorated."
• "With a casual bright atmosphere on the main floor and a downstairs area with chairs couches and beanbags, it results in a very chilled and relaxed atmosphere."
• "The atmosphere is warm and friendly."
• "The atmosphere feels homely and the layout is aesthetically pleasing."
• "Calm and relaxed environment perfect for chilling with friends or getting some work done."
• "The decor is funky/fun & there is always plenty of seats."

Cons:

• "Only wish there was more seating and maybe less of the loud orange walls."
• "the bubbles tasted off, my partner and I went downstairs and it was filthy; which is the shame because it's painted so nicely, but has food marks and smears across the walls, it's not been maintained."
• "It is the worst place! Everything looks dirty there, chairs and pillows."
• "Yummy bubble tea, enjoyed it as always BUT this time noticed green plastic ice bucket was filthy that was being used for ice."

Value and Pricing

Pros:

• "You can have a loyalty card and collect points to get free bubble tea."
• "Hands down the best bubble tea place I've ever been to, there's so many flavours!"
• "Bubble tea that is reasonably priced (£3.75 for a large)."
• "With friendly student pricing/discounts couldn’t walk out without a few."
• "Best bubble tea I ever had and great homemade frozen yogurt."

Cons:

• "The prices are a bit too high considering its to buy tea but the bubble tea is really good and if you should try to split a bubble waffle at least once in your life."
• "It was ok, froyo tasted nice and the tapioca ball flavors were really good but I wouldn't justify paying £6.30 for it personally but would buy every now and again."
• "They put very few amount of bubble in the drink so i asked them politely is this a usual amount of bubble? She answered you probably drink most of it but I don’t even drink a sip so i left my drink in store left the store, i spent 5 pounds for bubble tea not just sweet coloured water."