Address: 7 Gervis Pl, Bournemouth, BH1 2AL, United Kingdom
Phone: +447944802304
Rating: 4.7
based on 165 reviews.
Customer Service
Pros:
"The staff are wonderful. Amy and Ann always recognise me and make me feel welcome."
"The service by Abby and Tania was great too!"
"They're always so chatty helpful and friendly."
"All the staff members seem very welcoming."
"Staff very helpful and friendly."
"The staff are really professional and give the business a great outlook."
"The staff in there is extremely friendly and lovely! Andrea was really cool."
Cons:
"I am disgusted by the way I was spoken to in Yobu, Bournemouth on my visit this afternoon."
"Service however was very bad."
"everyone really lovely EXCEPT FOR the lady with dark short hair with a piercing on cheek bone, extremely rude huffed at me."
"This place used to be awesome, but your new staff are quite cash grabbing."
"The Asian lady at the front desk is Seriously the rudest I've ever encountered!"
"They only have low quality paper straws that go soft within minutes and when we asked for a new straw THEY CHARGED US for the straws!"
"Got screamed couple of times for not wearing the mask."
Food and Drink Quality
Pros:
"Delicious Frozen Yogurt and Bubble Teas."
"Yummy bubble tea, enjoyed it as always."
"Their customer service is second to none, and it feels like a second home."
"Awesome frozen yogurt and more importantly, bubble tea!"
"Always tasty with different flavours and are super refreshing drinks."
"One of the best bubble teas we've had."
"The drinks (specially the milk tea) are totally splendid."
Cons:
"Milk tea was watery."
"Avoid their original tapioca pearls, they are way too mushy."
"Not my cup of tea literally... Not mine, I ordered a semi skimmed milk drink and I ended up with a coffee drink with these orbies at the bottom of it."
"Quality wise, tasted a little more artificial than other places I've been to."
"the drink price was exaggerated vs service and quality.. Drink taste was quite specific and ended in the bin."
"Had mango tea and the boyfriend had Apple- way too sweet and had a weird perfumey aftertaste."
"Definitely Do not get the brown sugar tea, just tasted like a washed down milk and water disaster."
Atmosphere and Decor
Pros:
"Lovely atmosphere, great bubble tea and even more bubbly staff!"
"Very lovely store, nice, clean and cutely decorated."
"With a casual bright atmosphere on the main floor and a downstairs area with chairs couches and beanbags, it results in a very chilled and relaxed atmosphere."
"The atmosphere is warm and friendly."
"The atmosphere feels homely and the layout is aesthetically pleasing."
"Calm and relaxed environment perfect for chilling with friends or getting some work done."
"The decor is funky/fun & there is always plenty of seats."
Cons:
"Only wish there was more seating and maybe less of the loud orange walls."
"the bubbles tasted off, my partner and I went downstairs and it was filthy; which is the shame because it's painted so nicely, but has food marks and smears across the walls, it's not been maintained."
"It is the worst place! Everything looks dirty there, chairs and pillows."
"Yummy bubble tea, enjoyed it as always BUT this time noticed green plastic ice bucket was filthy that was being used for ice."
Value and Pricing
Pros:
"You can have a loyalty card and collect points to get free bubble tea."
"Hands down the best bubble tea place I've ever been to, there's so many flavours!"
"Bubble tea that is reasonably priced (£3.75 for a large)."
"With friendly student pricing/discounts couldn’t walk out without a few."
"Best bubble tea I ever had and great homemade frozen yogurt."
Cons:
"The prices are a bit too high considering its to buy tea but the bubble tea is really good and if you should try to split a bubble waffle at least once in your life."
"It was ok, froyo tasted nice and the tapioca ball flavors were really good but I wouldn't justify paying £6.30 for it personally but would buy every now and again."
"They put very few amount of bubble in the drink so i asked them politely is this a usual amount of bubble? She answered you probably drink most of it but I don’t even drink a sip so i left my drink in store left the store, i spent 5 pounds for bubble tea not just sweet coloured water."