Address: 94-96 Upper St, London, N1 0NP, United Kingdom
Phone: +442072261313
Rating: 4.6
based on 228 reviews.
Agent Responsiveness
Pros:
"Sophie Norris in the Islington office was phenomenal - always super responsive."
"Leah is very responsive, helpful and approachable."
"Always felt confident that Sophie was on the case to ensure everything moved as quickly and smoothly as possible."
"George at Savills has been super helpful with helping my client secure and move into his new property. He has been very efficient and communicative."
"Lucy Whistler in the Islington office... was amazing. Incredibly responsive, helpful, cheerful and knowledgable."
"Everyone was always responsive, helpful and extremely motivated to complete the rental quickly and successfully."
"I had a very good experience with Charlie at Currell Islington. He was great at responding rapidly and was able to arrange viewings at short notice which really helped."
Cons:
"Absolutely horrible experience! I moved out of a flat on 30th September 2022, the check-out report then discovered items that are missing in the flat."
"Three months were completely wasted with this company - even when we left there were no emails or evidence that we'd ever been on their books or that we'd been a customer."
"The Islington team tasked to handle the ‘day-to-day’ of lettings seemed ill prepared, ill informed and often unable to handle the most basic task."
"Slow poor response to broken washing machine and drier (over 2 months to fixing which was not fun and no small cost for managing laundry for a family of 4)."
"It then took the agency until January 2023 to return the deposit. I have been regularly emailing, but nobody has been responding to my emails."
"No follow-up or reasoning was provided by either Oktaj or Savills Islington. A disgraceful showing by a purportedly top notch letting agency."
"The most frustrating aspect of our interaction with Savills came at the closing of our tenancy."
Professionalism and Support
Pros:
"Leah was so helpful and supportive throughout the entire buying process."
"They marketed the house accurately, arranged plenty of viewings and communicated dates and times well, were respectful in our home, and always responded quickly to queries once an offer came."
"I can only give the highest recommendation for working with Savills."
"Sophie Norris is the consummate professional - she provided market intelligence and advice to us throughout our purchase process and was responsive to any queries."
"Leah and Dan have been amazing all the way through."
"Sarah Curtis handled our case with aplomb and was utterly professional, efficient and a pleasure to work with."
"I've been an Islington landlord with a portfolio of properties since the late 1990's. I have tried and tested the majority of Islington agents and have found Savills to offer the most consistently reliable and professional service."
Cons:
"The primary caution with Savills Islington is that... you are often met with abysmal service."
"Incredibly disappointing experience with moving out, but the agency was so nice and on things when I was renting a flat through them."
"Getting Savills to action on required items often took multiple emails, calls and missed appointment times."
"After letting our property with them for almost two years, not only did we not get better contractual terms, but the quality of service we received deteriorated."
"If you are landlord with a property in the King’s Cross / Islington area, avoid working with the Savills Islington branch if possible. We had a bad experience with them."
"Savills' headquarters may request excessive cleaning fees and unreasonable repair costs."
"We had an utterly awful experience of this company 'trying' to sell my flat for three months between February-May 2021."
Customer Satisfaction
Pros:
"Having had some pretty shocking experiences with estate agents in London Savills really delivered."
"I wouldn't hesitate recommending this professional team."
"Thank you for making the process of selling our flat so easy, we sold it on the second viewing, exchanged contracts and completed in 6 weeks, some sort of record I'm sure!"
"Would recommend working with Will to everyone!"
"I would highly recommend James Davidson from the Highbury office, who was very supportive in getting our sale completed."
"I worked with Jessica Gee to find our new apartment in Angel and I can't recommend working with her enough."
"I can’t recommend Leah enough!"
Cons:
"I rent out a property through Savills and their garden management of garden maintenance is abysmal."
"How do they ever manage to sell anything if they can’t be bothered to call buyers back?"
"Filthy hair clogging up shower drains, broken fridge shelves (took another 2.5 months to get an the second shelf for a fridge), entangled blinds, everything in the flat the cheapest possible quality, no storage space, 3 pots and pans some of which rusting."
"Our recent experience with Savills was a frankly appalling level of service and lack of courtesy."
"Dirty house at start of tenancy, now trying to charge us £550 for a professional clean of a 3-bed maisonette and garden clean up after tenancy, when we cleaned weekly and on leaving with agency that cleans for embassies."
"But attitude towards tenant by the company is dishonest and will rip you off, while what you get in return is below par service."
"Currell tried to rip us off with a locksmith fee in our deposit claiming that we have sent them the wrong key for the new lock to our apartment door."