Martin & Co Chelsea Estate Agents Reviews Summary

Customer Service

Pros:

• "Martin and co is very responsive and takes timely action in managing any issues related to the property."
• "He was very professional with speedy email replies and gave us a real honest opinion about flats which helped us find the best place for us."
• "Very rapid response and accommodating when sorting out my tenancy."
• "All calls and emails were answered very quickly."
• "Harry reassured me every step of the process, provided clear and regular communication almost 24/7."
• "Delphine is helpful and react to all my requests and problems promptly."
• "Simon contacted us to let us know the progress regularly."

Cons:

• "Refused any kind of communication(emails or phone calls), in order to resolve any disagreements I had to send a representative legal adviser to finally meet some decent communication."
• "Communication wasn't always easy but I guess that it's always like that when you don't treat directly with the landlord."
• "The Martin team took months to close the flat and return the security deposit."
• "The admin lady was rude as we and was very unhelpful in getting information as to wear the agent was."
• "Didn’t bother turning up or notifying us that the property had been taken."
• "The First Lady we spoke to was so rude saying that she was only admin and couldn’t contact the agent that was meeting us."
• "Very bad experience, after chasing them for over a week to have more information regarding to buy a property, they didn’t even call me back or sent email."

Professionalism

Pros:

• "The quality and professionalism of Simon Stilwell of Martin & Co during our protracted purchase of our new property, during the Pandemic was exceptional."
• "I am really impressed with the team at Martin & Co. The whole experience of letting was made easier by the professional, efficient and helpful manner of all the members of the team."
• "Professional, helpful, supportive and more importantly guided me through every stage of my first selling experience."
• "Exceptionally amazing estate agents in Chelsea. Very professional and always willing to help."
• "Excellent service from start to finish."
• "Simon Stilwell was most professional, he communicated well & was always available to talk to or through email."
• "All my queries were answered promptly always with a high professional standard."

Cons:

• "The most unprofessional state agency in London. Based on personal experience with Martin & Co in Chelsea renting with them was the worse decision ever."
• "Absolutely awful people, after renting they’ll simply make up claims to try and keep your bond."
• "Highly recommend avoiding this agency for your own sake and safety!"
• "Very disappointing property service. Hopefully you will not have to deal with Nicole (Property Manager) who does not care at all."
• "Absolutely not recommended- They represent everything that is wrong with estate agents in London."
• "Pretty disappointing service."
• "It appears most of these reviews are by landlords. As a tenant these people are the absolute scum of the earth to deal with."

Agent Performance

Pros:

• "Emine Dzhihan is our wonderful property agent at Martin & Co Chelsea."
• "Nikki is an extremely nice person to work with - great service levels with excellent attention to detail."
• "Gilbert Liu has been really exceptional in helping and advising us."
• "Carlos, Delphine and the rest of the team were very effective in handling the arrangements, specially because we moved within a very short notice."
• "I can't speak highly enough of her - she is very skilled at her job, ensuring that the whole process ran smoothly and she totally took the stress out of buying a property."
• "Harry Edmonds, who is truly dedicated and on point 24/7."
• "Antony was a fabulous and friendly agent who was very helpful in our search for a flat in the Clapham Junction area."

Cons:

• "I have a leak in my flat for more than a year and still she haven’t done anything to fix it."
• "Nearly and hour later of trying to phone the agent we got the reply “oops forgot”."
• "So many excuses in one phone call."
• "The whole process was an absolute nightmare. When we left the property they tried to charge us £900 for flaws in the property that were there when we moved in."
• "Didn’t bother turning up or notifying us that the property had been taken."
• "My current estate agents. WOW talk about going the extra mile!"
• "Martin is not responsive and almost never helpful."