Chestertons Islington Reviews Summary

Market Knowledge and Sales Expertise

Pros:

• "Scott impressed us with his knowledge of Islington and his understanding of the market and the area."
• "Scott's instincts as to who were serious buyers and his ability to articulate this in a concise and sensible manner instilled us with trust."
• "Scott, Roberto, Piers & the rest of the team sold our loft in Shoreditch at asking price and obtained a number of offers."
• "Chestertons are aggressive in marketing properties and this got a lot more people through the door."
• "Scott and Kevin were very knowledgeable about the local market and helpful throughout the entire selling process."
• "Oliver obviously knows the market very well."
• "I found them straight talking and clearly had a really strong grasp of the local market."

Cons:

• "I felt a bit that one of the negotiators at Chestertons was a bit too eager to reduce the price of my flat."
• "Whilst their initial valuation was slightly too high which meant that it took a while to get some meaningful viewings."
• "Unfortunately the eventual sale price was a lot lower than this first offer and so I lost a lot of money."
• "The only slight disappointment was that between the time I signed my contract with Chestertons and my exchange they have stopped offering BA Air Miles."

Communication and Responsiveness

Pros:

• "We always had great communication with them and didn't feel hounded or didn't have to chase them for updates either."
• "He definitely came into his own however once we were sorting the transaction, very swift communication and responsive to changes."
• "We had constant updates via text and phone calls."
• "They immediately brought in potential buyers, kept us appraised of the viewings."
• "Great coordination once our WhatsApp group was up and running."
• "Extremely responsive - would respond to emails immediately and 9/10 times would pick up my call."
• "Guy Morgan... managed the whole process brilliantly."

Cons:

• "The communication was terrible."
• "I requested viewings several times but never got any reply."
• "I had to email reception to ask if the agent I was speaking with was still working there as I had sent three emails over the course of two weeks and had not heard back from her."
• "The agent went on holiday unannounced for a month and when I did get ahold of him, he was incredibly dismissive and patronising."
• "Despite consistently calling their phone and leaving voicemails, SMS messages and emails, I did not receive any response from the estate agent for days."
• "Communication with Chestertons throughout the process was terrible."
• "After viewing a property we submitted an application that day, but never heard back - even sent several follow-up emails asking for an update but heard nothing."

Professionalism and Customer Service

Pros:

• "Joanna is professional and so hands on."
• "Scott is hugely knowledgeable and been very reassuring at the most difficult of times, calming my impatience."
• "His team worked hard to provide me with a constantly professional, responsive and friendly service despite all the challenges presented by COVID."
• "We have been extremely impressed with the courteous, professional and efficient manner that he has dealt with us."
• "William Robertson recently handled a sale for me. He was incredibly professional and always accessible at the other end of the phone."
• "The whole team is super professional, hard working, always available and give excellent advice."
• "Both Scott and Lloyd are extremely competent, professional, enthusiastic and eager to get your property sold."

Cons:

• "Landlords beware! It's early days but we've had a terrible experience so far."
• "Their team did not read or follow our contract at all, and charged taxes that we did NOT NEED TO PAY."
• "Directionless management, complete lack of organisation and unqualified staff."
• "I would avoid this company at all costs, both tenants and landlord."
• "I highly recommend anyone considering Chestertons Islington or any Chestertons to avoid their property management."
• "The communication we do get from Chestertons is rude and poorly lacking customer service and often threatening."
• "Landlords and tenants, avoid this place at all costs."