Savills Ealing Estate Agents Reviews Summary

Professionalism

Pros:

• "Savills offer an extremely professional sales service."
• "Everything about our experience with Savills Ealing Estate Agents was first class."
• "Stuart Balfre our agent has always been available for any queries."
• "Paul Leslie delivered an impeccable service, fully keeping me up to date with the marketing, deposit scheme, renewal process, references and tenancy."
• "Christian Whittaker in our interactions over the last 6 months has been extremely professional and courteous."
• "Katy was very professional and helpful every step of the way."
• "Paul Leslie of Savills Estate Agents in Ealing was the perfect 'find' and the most helpful and professional letting agent that I have met."

Cons:

• "Please learn to manage your time better and please learn to take off your shoes before entering people’s homes!"
• "She entered without saying hello or taking off her shoes."
• "Move in date postponed by a week without notice."
• "An offer was made and rejected, with very little explanation."
• "There seems to be no logical reason for this poor transparency and we would appreciate a more direct and honest response from Savills if they value customer feedback."
• "The lady, Debbie, showed up 22min late and didn’t think it was necessary to let me know."
• "However, my experience with their property inspector this morning was super unprofessional."

Communication

Pros:

• "The process was really easy and smooth, and communication was excellent throughout."
• "The other element that I loved was regular updates on progress and keeping me in the loop of any days off at critical times."
• "They've been very supportive and responsive with any of our queries regarding the rental process."
• "They have kept us up to date every step of the way."
• "I was incredibly impressed with the professionalism, communication level and personable attitude of everyone I interacted with at Savills."
• "Emails and calls were always answered immediately, everyone went beyond the call of duty to help me."
• "He always answered his phone and replied to emails promptly."

Cons:

• "It has now been a week without any further information."
• "Heard nothing from team (no replies to emails, no answering phone calls) for two weeks."
• "Instead of a 15 min appointment, she was done in less than 2 min."
• "Difficult to get hold of lettings agent once offer was made for apartment."
• "We have experienced terrible customer service, with this branch over the past few months, in relation to renting a property in the area."

Customer Service

Pros:

• "Thank you so much to Savills for looking after us in our sale process and achieving what other agents could not."
• "Thank you to Paul Leslie at the Lettings Office who has always been really helpful."
• "Many thanks to Christian Whittaker, Mark Hustwit and Stuart Balfre for helping us sell our house."
• "Toby and the team do their best to sort out any issues."
• "I would gladly recommend Paul and the Savills' team in Ealing if you have a property to let."
• "Would definitely recommend to others..."
• "I would highly recommend them!"

Cons:

• "For most of the year it has been okay as there was always a space available, we now have issues with parking and being where we are located and the fact we have 2 young children it’s become a complete nightmare."
• "This agency doesn’t return your deposit."
• "They are making fake check-out reports after you move that don’t reflect the reality."
• "Sadly this is not a redeeming quality for any further interacting with the branch or company in the future."
• "Especially, when the main reason for not taking the process further was based on the offer being too low."
• "However a year down the line we still have issues with the flushes in toilets, damp and condensation in the bathrooms."