"Super fast delivery, very well wrapped products arriving in great conditions!"
"Ordered them on the 22nd of December 2023 and was surprised this morning (28/12/23) to receive a text message that my items would be delivered today."
"Excellent price and items were delivered quicker than the advertised up to 5 day standard delivery."
"Both times I've found them easy to deal with, their prices are extremely competitive, communication was excellent and my order arrived in good time."
"However, with my last order I was especially impressed by the ease of ordering and next day delivery!"
"This is the first time I have used Dolphin Fitness, and based on this experience, I will use them again."
"Ordered my usual make of coffee at a very reasonable price and delivery was quick. Was told 7-10 days for delivery but arrived in 3 working days."
"I made an order with express delivery on Dolphin Fitness... Everything was very well packaged and delivered within the agreed times."
Cons:
"Ordered items nearly £100 six days ago... 6 days later, they Emailed me saying one item is unavailable."
"I’ve ordered from them before but unfortunately this round it’s been 2 weeks and today was the last day that I should be expecting the delivery."
"2 weeks I am waiting for my order because one of the item will be in stock in 4 more weeks."
"After several years of a reasonable shopping experience they seem to have gone to the dogs during the past six months or so."
"Terrible customer service - yes, Dolphin is cheap but if anything goes wrong, then it's a real headache."
"I have been ordering products from Dolphin Fitness for many years... Lately items showing as available for dispatch aren't actually in stock, with any notifications of stock being unavailable being unacceptably slow after ordering and paying upfront."
"I order Protein from Muscle Tech like (nitro tech cinnamon flavour) and I received a bottle of protein without any holograma on the lid, as well under the lid was already open."
"I ordered some probiotics, which were a lot cheaper here than anywhere else and are good quality. It is my first time using Dolphin Fitness and I have to say they have been great. They arrived on time and packaged in paper to protect them, made a nice change from plastic."
Customer Service and Communication
Pros:
"Always friendly, always respond to emails quickly, easy to use ordering system, cheaper than anywhere else for the products I get, and always arrives sooner than expected."
"I contacted customer service and was helped by Bex who sorted out the problem for me very quickly. I would order form this company again."
"Great service all round - goods arrived on due date, product excellent price, easy to correct an error I made using online system but also first class service from staff."
"Returned yet again - all PERFECT - THANK YOU!! I also added a late/additional order and that was efficiently added to the original order so many thanks for that too."
"I was in search for my regular protein bars and came across Dolphin Fitness. Never bought from them but it was a great experience."
"Since having to switch to an organic upf free diet I've had to search for good deals and places I can buy wholesome foods. Dolphin Fitness have a nice selection of organic products and well priced too!"
"Highly recommended. I have used this company for years, they have a vast amount of quality products and always in stock. Any enquiry I have had has been dealt with straight away."
"Have used this company several times and have no complaints... They stock a great range of pulses and have lots of special offers, so always visit their site regularly to check."
Cons:
"Their website recommended a certain type of delivery even though my order was eligible for a free delivery. There is no contact details such as phone number or Email address."
"I managed to send messages through their 'express contact service' or something this afternoon but no confirmation of their receipt of my messages nor reply."
"I had 2 products outstanding, due 24 and 29th Nov. Cancelled the 29th and miraculously the 24th arrived next day. They hold items back which are in stock to bundle and keep your delivery."
"Emailed customer services and literally had to repeat myself straight away as Vivien couldn't be bothered to read what I wrote."
"The phone number on the website is just for show for the GDPR policy requirements!! Does not work!!!"
"The lack of phone contact is also a joke and speaks volumes."
"I am so pleased with the service from Dolphin Fitness... Communication with them although by email was good and they delivered earlier for me with no extra cost."
"I've been using Dolphin Fitness for 3rd time now to buy my supplements & other products. Now its my favourite online store because of their great price for quality products & free fast delivery service also the packaging is perfect."