Address: 1 Stoney Ln, Shoreham-by-Sea, BN43 6LA, United Kingdom
Phone: +441273974476
Rating: 4.7
based on 113 reviews.
Customer Service
Pros:
"They care about their customers and their show room is amazing."
"Thankyou to Dino and Robert for all your help!"
"Booked a service and MOT last minute, Frost's were extremely accommodating."
"The staff at Frosts Cars Shoreham by Sea were excellent... Very knowledgeable, patient and happy to answer all our questions."
"From the moment we visited Frosts at Shoreham we experienced excellent customer service."
"The whole thing from the initial phone call to enquire about the car right up to driving it away was an absolute pleasure."
"We were happy from the great service provided by Dino to help us sort a car out after ours had been written off."
Cons:
"This year the incident happened again, the car rolled into the house, we took it to Frosts who charged about £60 on for adjustments then said there was nothing wrong with it and said it was probably the wife's fault for not putting it properly."
"Extremely poor test drive and customer service."
"Visited the showroom to view 2 cars that were showing on the website. Once finding a member of staff to talk to, we were informed that both cars were being used by staff that work Monday- Friday and so the cars were not there."
"Visited twice to view cars and decided we liked two and wanted to test drive them. Sales representative was rather rude and reluctant to let us test drive any cars."
"Despite the complete lack of any passion, information or support of the sales person the car was actually very nice. Unfortunately I can't say the same for the sales persons engagement or the managers attitude."
"I took my car in for a service and M.O.T. The engine management light was on at the time. I told them the car was making a noise and asked for them to look into the problem before doing the service but they did not solve the problem."
"not had great experience when we looked at buying a brand new car, the car salesman looked at us as if we COULD NOT AFFORD it, and told us 'this car would cost quite a lot.'"
Staff and Sales Team
Pros:
"Dino personally drove the car to my house when it was ready."
"I have had 4 amazing cars off Dino. He’s a really nice man and he’s also helped my mum with cars."
"Purchased my new van from Frosts Shoreham a few weeks ago. Dino was so helpful and friendly."
"I highly recommend them & send a huge thanks to Dino & the team."
"Dino was so helpful and friendly. Extremely accommodating, he helped me through every step of buying my new car and part exchanging my old car."
"Dealers can be hard to trust, but I'd trust these guys again."
"Dino provided a first class service and experience in purchasing our new Jeep and part exchanging our old car."
Cons:
"They found loads of other stuff wrong with the car which I did not know about and charged me 930 pounds."
"Firstly if there was an option for 0 stars, believe me that would be chosen... seems to me they are waiting for my warranty to expire."
"Firstly if there was an option for 0 stars, believe me that would be chosen... I haven’t had my car for a month now."
"A couple of weeks later the car rolled across a carpark into another causing quite a bit of damage, it went to Frosts again but they didn't want to look at it because now they no longer dealt with Vauxhalls."
"They told me the car started fine but straight after I drove away the same problem was there until it wouldn't start at all."
"Can't understand why parts cannot be posted... Basically told it's that or nothing, so I'm totally stuck!"
"There has been a technical issue with the car however since i bought it."
Aftercare and Support
Pros:
"I recently had a car delivered during lockdown 2. I was sceptical at first as never purchased a car this way before but i need not of worried as Dino kept me updated through the entire process.....it was seamless!!"
"I had a couple of small problems with my car over the following few weeks and this was sorted out very promptly and with no fuss."
"Dino was very knowledgeable and I felt reassured by what he said with regards to aftercare, warranty etc."
"He is committed to providing a great service even after he’s made the sale."
"The support team at Frosts have been excellent especially Ashley, he has gone above and beyond to get the issue sorted and his communication was spot on."
"Since I bought my car at Frosts Shoreham I've had nothing but great aftercare service."
"The team at Frosts was very professional and went the extra mile not only to fix the issues, but also to minimize the impact of having to take the car back for repair."
Cons:
"I took my car in for repair because the service light was coming on. You guys said You carried out full service and check for fault codes and told me everything was ok. Three days later the same service light came on."
"I noticed some small chips at the back of the car but staff were out polishing it to see if they cleared, when they didn't they offered to touch it up for me."
"I took my car in for a service and M.O.T. The engine management light was on at the time. I told them the car was making a noise and asked for them to look into the problem before doing the service but they did not solve the problem."
"There has been a technical issue with the car however since i bought it."
"They told me the car started fine but straight after I drove away the same problem was there until it wouldn't start at all."
"A couple of weeks later the car rolled across a carpark into another causing quite a bit of damage, it went to Frosts again but they didn't want to look at it because now they no longer dealt with Vauxhalls."
"Firstly if there was an option for 0 stars, believe me that would be chosen... seems to me they are waiting for my warranty to expire."