eBike Sussex Reviews Summary

Customer Service

Pros:

• "Don't normally write reviews but felt compelled to, as we had such truly remarkable service from such friendly professional guys."
• "Your staff could not have been more helpful and supportive, explaining everything to us and all the options in great detail."
• "Richard provided excellent customer service and advice."
• "Great experience buying from Ebikes, nothing was too much trouble, Richard was so attentive and accommodating."
• "Richard and his dad are a great team offering excellent customer service."
• "Richard is a great eBike enthusiast and is extremely knowledgeable."
• "Richard provided great advice and service."

Cons:

• "Absolutely awful, took my bike in to get repaired as I hadn't used it in a good few months... everything was overpriced as I went to southdownsbikes and asked the price for the exact same things I had already got repaired, I would've saved over £100! Overpriced and not worth it!!"
• "Hand over was a little awkward since it is Covid 19 times and there were other people collecting bikes, so the time was not enough."
• "Even now a week later Google, Bing and their website all show different closing times."
• "He seemed much more interested in selling what he has than in helping you find what you need."
• "When I later looked up the cost of the extras I discovered that he was charging almost 100% on top of the regular price."
• "AVOID THIS COMPANY, would leave zero stars if I could."

Product Quality

Pros:

• "The deals they do to create the bike you need are second to none."
• "Purchased a Haibike AllMtn 10.0 from here a couple of weeks ago and cannot fault the bike or the service I received."
• "Picked up our new e bikes a week ago amazing, feels like cheating but who cares they are so easy to ride and loads of fun."
• "Fantastic 14 days cycling Loire Velo Trail on our Raleigh Motos Grand Tour ebikes supplied by ebike Sussex, all trouble free."
• "Richard was brilliant and I found a Haibike better than I had in mind."
• "The bike itself a Rayleigh centros is great fun to ride."
• "Just picked up my Haibike this morning and 58 miles later am still grinning from ear to ear."

Cons:

• "I did notice that my bike had a funny noise coming from the front forks."

After Sales Service

Pros:

• "The shop offers great aftercare. Something you don’t get with an interweb provider."
• "So glad I found this shop. Now the proud owner of my first e bike and I know ebike Sussex will be there for my future needs and servicing."
• "Servicing is well priced and they do an awesome job."
• "I chose to buy my Haibikes at EBike Sussex as the aftercare and support service are exemplary!"
• "The after care is great (I popped in to have the gears tweaked after 350 miles) and they offer a very good, free labour, servicing pack with new ebikes."
• "The after sales service is just as good if not better and the fact that they include servicing in the purchase price really does bring peace of mind."
• "Thanks again to ebike Sussex to covering my repairs under warranty and completed fast."

Cons:

• "Absolutely awful, took my bike in to get repaired as I hadn't used it in a good few months... everything was overpriced as I went to southdownsbikes and asked the price for the exact same things I had already got repaired, I would've saved over £100! Overpriced and not worth it!!"

Value for Money

Pros:

• "It included 2 years servicing in the price which seems to be an unbeatable deal to me."
• "They always seem happy to a deal on price of products and support."
• "A great deal on the bikes and £600 free servicing - brilliant."
• "Both Nicholas and Richard rate 5 stars for their customer service."
• "They include 3 free services over 3 years so feel comfortable with after sales services."
• "I'm so happy with the great service that I purchased the Haibike Flyon equivalent to the 2015 model."
• "A valuable servicing program is included in the prices."

Cons:

• "Absolutely awful, took my bike in to get repaired as I hadn't used it in a good few months... everything was overpriced as I went to southdownsbikes and asked the price for the exact same things I had already got repaired, I would've saved over £100! Overpriced and not worth it!!"
• "When I later looked up the cost of the extras I discovered that he was charging almost 100% on top of the regular price."