Heritage Parts Centre Reviews Summary

Customer Service

Pros:

• "Stranded in England with a broken down Dynamo. Called the guys from VW Heritage and got Paul on the phone. What a customer service, he made me an account, guided me by phone through the payment and shipped the dynamo the same day to the garage nearby my holiday address."
• "Experienced some customer service issues on Saturday. George contacted me today and provided excellent service."
• "George Hudson is a star and his expertise has guided me through many a query."
• "Absolutely brilliant. I have been rebuilding a VW Kombi for the last couple of years and even though I am in Australia and we have a couple of local parts companies here, Heritage Parts are still the cheapest."
• "The VW Heritage parts centre were very helpful, staff very professional."
• "Quite possibly the best customer service I've ever experienced. The communication with all staff has been exemplary."
• "Well guys i have to say that dealing with your company has been an absolute pleasure, service is great with timely delivery considering I live in Queensland Australia."

Cons:

• "Absolutely shocking. Gone down hill big time."
• "Terrible service from what used to be an excellent trade counter."
• "Very difficult to contact them, by email or phone."
• "Bad customer service. Won't respond to my email. Won't call or help at all."
• "Do not use these guys. They do not respond to any emails."
• "Shocking customer services! I called up the guy must be working from home and had must have smoked a spliff for breakfast.. couldn't help me and couldn't be bothered to help me, what a joke! won't be coming back."
• "Customer services are rude arrogant and ignorant and put the phone down on you if you ask to speak to management haven't got a clue about the parts being sold simply useless."

Product Quality

Pros:

• "I'm very happy with the components received. Fabulous quality."
• "Heritage parts seem to me to be better quality for a true restoration and originality."
• "All the parts that i have bought from you have been good quality and fitted perfectly."
• "The parts are best quality and a good price."
• "The parts were fantastic quality."
• "All items are dispatched without delay, reasonably priced and are well packaged."
• "The quality of the parts has been top notch also."

Cons:

• "Purchased part number 171-511-417 Rear anti toll bar clamp inner. Very disappointed with the quality of the metal."
• "What a joke, ordered a pair of empi cannon exhausts stated as new painted, was very annoyed by the state of them when they arrived."
• "Their repair panels (certainly the items I was supplied with for my VW T4) are (and I'm being kind here!) not good and only a rough approximation of the shape they should be."
• "Time and time again will send wrong part or miss a part from delivery - really is one of the most negative parts Of vw classic ownership having to source parts from this company."
• "Customer purchased and twin Weber kit from these guys. Said it was a complete kit but it had gaskets and spacers missing."
• "tried these a few times, always been disappointed badly, substandard parts, substandard service."
• "Brought wiper arm for a t2 campa told me they only list after market one purchased it for a customer does not fit not even close sent it back recorded mail signed for they denied all knowledge of having it back."

Delivery & Responsiveness

Pros:

• "Yet again their excellent catalogue of parts and next day delivery has helped get my T4 back on the road in just 24 hrs."
• "Always great service, everything I have bought has been very reasonably priced."
• "Although I am in Australia, these guys can gets parts to me faster than many Australian based VW parts suppliers."
• "My parts come from England to me quicker than my local distributor."
• "Great company to deal with, all the items I ordered were in stock and arrived the next day. They all worked and fitted fine with no issues."
• "Item was sent very quickly and very well packaged to prevent damage."
• "All items have been received well packaged and promptly."