ODEON Luxe Epsom Reviews Summary

Customer Service

Pros:

• "Staff are always helpful"
• "Staff were very friendly"
• "The manager was great helping out with friend who had hurt her ankle by bringing ice in a bag plus paper towels to put on her ankle."
• "Polite and friendly service when ordering tickets and food."
• "Staff came rushing up to ask if I was okay and if they could refill any of my food and drink."
• "Kon and Owen were extremely friendly and informative."
• "Staff are always helpful, cinema screens and seats are always clean."

Cons:

• "When entering the cinema the colleague didn't support us just stood there awkwardly."
• "The staff didn't do much either as all they did was come in and check if they were in the right seats."
• "However staff in Costa are slowest I ever come across."
• "The staff - all one of them - are powerless to do anything about it."
• "Terrible services is slow and staff are like zombies."
• "Staff a bit unwelcome towards you."
• "The people that work here are always chatty, happy and polite which goes a long way."

Cleanliness

Pros:

• "Cleanliness of the venue was great."
• "The place is immaculately clean."
• "Clean Restrooms."
• "Fantastic customer service staff very pleasant and the cinema very clean."
• "The building has just been refurbished and is very clean."
• "The cinema complex is very clean."
• "Inside is clean and tidy and the usual fair of Popcorn etc is available inside."

Cons:

• "Very busy. Could do with some more cleaning especially in the cinema screens."
• "Shabby, sticky carpets and broken toilets, combined with rude and uninterested staff and high prices mean that I shall never revisit this cinema again."
• "Always dirty. Cleaning team must be underpaid."
• "There was old popcorn in the crease of the seat."
• "The disabled toilet was filthy and had no loo roll on our visit."
• "The toilets are always very smelly!"
• "The toilets are generally disgusting whenever I visit."

Facilities & Comfort

Pros:

• "Odeon cinema has a big entrance with ticket stalls/machine, sweets section, Ben & Jerry ice-cream area, popcorn, drinks and various hot foods (nachos, hotdogs, etc), includes a Costa coffee inside by the entrance, has 8 movie screens, toilets as expected, lifts available to use."
• "impressively comfortable reclining seats"
• "Clean cinema with good chairs."
• "Our groups go to cinema, becoming a Luxe cinema makes it even better."
• "The recliner seats are super comfy and spacious."
• "Seats in the cinema were roomy and extremely comfortable, covered in a leather feel material."
• "All the seats in Screen 7 are the fabulous back and leg reclining type with mini swivel tables and seat number lighting."

Cons:

• "New seating is with recliners which is great improvement but, are a bit on the narrow side compared to recliners at other cinemas."
• "The theatre itself was a bit cold, the volume slightly louder than normal, and needs a bit of a hoover throughout."
• "Wheelchair users can only be accommodated in the front row of the screens."
• "It’s great but with one down side to it disabled people with electric wheel chairs can’t use the lifts very difficult to get in and out of it."
• "The lift for wheelchair users is tiny - power chair users might struggle."
• "It was unfortunate that the lift was out of order on our visit; as we had booked Luxe & Luxe was a few flights up!"
• "Went to the silver screen and got turned away as they had put the film on in a very small cinema and never made a mention on the website that the seating was very limited."

Value

Pros:

• "Have a limitless pass so doesn't matter if film is rubbish, worth it for the reclining seats."
• "Great going to Silver Screen, great film, cup of tea or coffee and a bickle all for £3!"
• "Good Cinema with all the usual amenities. Ticket Prices are expensive, but there have been some welcome 2 for £12 vouchers provided when you purchase tickets."
• "Its saturday morning childrens cinema is brilliant value for money and great for children."
• "It's fairly competitively priced."
• "Good parking nearby, pretty cheap too."
• "Seeing that it was a matinee, it didn't cost a lot, so I re-booked it."

Cons:

• "The food and drinks are rather pricey there in comparison to other Odeons."
• "Food is amazingly overpriced imo and puts me off visiting sometimes lol."
• "ALL SHOWINGS ARE £18 A TICKET ON THE WEEKENDS! IF YOU SEE ISENSE THATS £21!"
• "Just because the food is extremely expensive (I know this is the case at all cinemas)."
• "The cinema is ok although pretty expensive!"
• "Biggest gripe reserved for ticket prices - simply ridiculous - can't see us going back except for guaranteed 5 star films, once or twice a year max - shame."
• "I paid double the amount for 3 popcorns and water than I paid for the tickets!!!"