Curzon Canterbury Westgate Reviews Summary

Price

Pros:

• "Tickets are around £13.50 for new releases at time of writing (October 2018)."
• "Amazing discount for members (which is for free) and the student discount is exactly what you need on a budget."
• "Went to watch a marvel movie and ticket prices were £5 as a member."
• "Also pricing is good too."
• "Ticket prices aren't too expensive but you get a much nicer environment compared to the larger chains so the extra cost is worth it."

Cons:

• "Food and beverage prices are fairly high."
• "On the pricier side, but a great date night or go alone kind of cinema."
• "It was a nice experience... however, it was pricey."
• "Expensive with staff who don't seem well trained or have an idea of what they're doing."
• "I just felt the prices were a bit high. £13.50 for a ticket is a bit steep."
• "It’s a very quaint cinema with nice decor, however £15 each to see avatar and an additional price for the 3d glasses was extortionate!"

Staff and Service

Pros:

• "The Westgate staff went above and beyond to help rectify a booking complication."
• "The staff are so friendly and helpful, always going above and behind."
• "Such helpful staff. A delight."
• "The staff were nice and attentive, the sofas were very comfortable, really enjoyed the vibe of this place."
• "The staff is very friendly and helpful and food, snacks and wine were great!"
• "The staff were really pleasant and helpful, ie when I purchased the tickets the cashier said that the seats were at the front and had limited access, which therefore qualified for a discount."
• "The staff were very nice too."

Cons:

• "When we asked to pay cash they said they do accept cash but ideally not so refused to take it."
• "No explanation was offered and it was a rather curt phone call."
• "Discrimination against anyone over 25 or not a student. Terrible service, arrogant staff."
• "Unfortunately we had to deal with a female staff member who was clearly having a bad day and tried to take it out on us."
• "Staff attitude or training issue?"
• "Twice now I had staff members shouting after me from behind the bar, or running after me as though I’m some sort of thief, to show them my ticket."
• "Terrible service, arrogant staff."

Facilities and Ambience

Pros:

• "An amazing cinema, they definitely have focused on the right aspects with this one."
• "The ambience and decor is lovely, you can purchase liquor at the cash desk and take your glasses into the cinema with you."
• "Happy to sit down and enjoy a coffee in this beautiful environment... It's library with living room and lounge area all combined!"
• "The atmosphere is cozy, with excellent decor; it definitely gives the lounge a nostalgic feel."
• "This place is beautiful and cosy!"
• "Beautiful decor, has a warm and welcoming feel."
• "A very enjoyable setting, a definite must visit place! Great location, fantastic facilities, stylish decor."

Cons:

• "The only problem: Curzon now sell plates of tacos and crunchy food TO TAKE IN to a movie."
• "The volume was basically muted, took all the drama out of Star Wars."
• "The chairs are squeaky."
• "Whilst not awful the sound wasn't great, felt like the sub bass lacked punch, the upper mids and treble lacked detail."
• "Also forgot to turn the lights off in our theater which affected the movie colors/atmosphere."
• "The reclining seats squeak whenever you move, though. This can be quite distracting during quiet moments in a film."
• "But the place is getting a bit shabby and needs some TLC."

Seating and Comfort

Pros:

• "The seats are comfortable with decent legroom."
• "The room is cozy, seats can be reclined and are very comfortable."
• "Comfortable and cosy."
• "Theatre itself very comfy (reclining chairs) good screen and sound."
• "Seating is excellent, you can recline! Nice tray for drinks and food also, plenty of legroom and armspace."
• "Such comfortable, roomy seats."
• "The seats were comfortable, with plenty of room and the fact they recline was a great bonus."

Cons:

• "You get a pretty stiff chair and it squeaks when you move."
• "The seating though was super uncomfortable from very early on in the movie (over 2 hours)."
• "Also, although the seats are large and look like they should be comfortable they aren't as well upholstered and comfortable as they should be- especially if watching a long film or NT live show."
• "We were given the last 4 seats together, front row A1-A4, we were charged full price (£12.50 each) and ended up leaving 5 minutes into the film because it was impossible to even recognise the characters on the screen, the angle was so distorted."
• "Should be really good but seats at the sides of the auditorium had a poor view too far off to one side."
• "Seats on the far ends of the rows were at a slight angle to the screen."
• "Was squashed in like a sardine and that was before the person next to us barged through and wiped out our drinks and popcorn."

Screening and Film Selection

Pros:

• "Screens show a mixture of new releases, old classics and live events."
• "THIS is how cinema's can get people back from watching Netflix and Disney+ at home."
• "The choice of films is interesting."
• "It's cheap and comfy and it is really cheap with a variety films from blockbuster to international to independent."
• "We use this cinema regularly for all genres of films."
• "Best screens in Canterbury, good speakers, great staff, good and very close parking."
• "From the stylish retro waiting area, the modern and spotlessly clean facilities to the up scale selection of drinks and snacks on offer, you'll have a fantastic night out and feel like you've been somewhere really special."

Cons:

• "Disappointing. Screening mainstream films - same as everywhere else."
• "I used to visit regularly but I haven't been for several months now, whenever I check it's just showing the same big blockbuster/kids films as all the multiplexes."
• "If you're going to see a big event film or just picky about sound like me maybe look elsewhere."
• "On a technical level, the quality of sound and picture of the screens could be more up to date."
• "No interest in returning and I would do yourselves a favour and not even visit the first time."