Vue Cinema Staines Reviews Summary

Ticket Pricing

Pros:

• "Vue charges £5.99 for any movie, any time."
• "Tickets are always £5.99 unless you have discounts to further reduce the price."
• "Another positive is the ticket prices are quite cheap even if you upgrade to VIP."
• "Great value tickets. It's great to see a cinema not making themselves inaccessible to people. £5.99 every film everyday is such a great unique selling point PLEASE DON'T CHANGE THIS."
• "Standard is only 5.99 normally and on Monday it's 4.99 with a code."
• "Super cheap to see a film now, who would have thought the price of tickets is now only 6 quid per person, fantastic."
• "They’ve recently lowered their ticket prices during the week and if you use the Meerkat Movies code, you get two tickets for around £6."

Cons:

• "Ticket prices are getting more expensive."
• "Im actually so mad! You buy tickets x 4 at 6.99 and then get there order 3 popcorn and 3 water and pay almost 30 pounds!!!!"
• "£5.99 tickets all day every day.....I won't go to any other cinema....."
• "Monday's are even cheaper."

Cinema Facilities

Pros:

• "Clean and a great place to bring family."
• "Easy parking very close to cinema."
• "The VIP are great value."
• "The place is also kept very clean."
• "Parking is free in evenings only."
• "The theatre seemed clean."
• "Seating is spacious, good screens and sound."

Cons:

• "Toilets smell dreadful."
• "Paid extra for the recliners and they were rubbish."
• "The toilets are almost always in a fairly grim state."
• "Vue Staines needs to do better in terms of cleaning for instance door handles and toilets."
• "The toilets are scanky. Urrrgggh!"
• "It's a bit dirty. Finger prints all over the front door glass, scruffy toilets."
• "The cinema was messy and the people watching the movie were also very noisy."

Customer Service

Pros:

• "The staff are friendly and do whatever they can to help/assist you - even advise you on cheaper food bundles."
• "The staff are friendly and very helpful."
• "The staff there was friendly."
• "Always found the staff helpful and friendly."
• "Got a snack - really friendly service."
• "Staff are top notch."
• "Pleasant staff but they do need more."

Cons:

• "Vue customer experience has been deteriorating for months now."
• "Staff didn't care in the slightest."
• "Very poor customer service yesterday."
• "Not coming back to this place staff and management are not so professional handling customers complaints."
• "Staff standing around not helping."
• "However, some staff are rude and ask for ID when I am clearly 16."
• "Staff not particularly friendly."