TheLight-Addlestone Reviews Summary

Category: Movie theater

Address: Market St, Station Rd, Addlestone KT15 2BD, United Kingdom

Rating: 4.7
based on 215 reviews.

Seating Comfort and Space

Pros:

  • "Really good cinema, seats very comfortable with lots of leg room and the seats recline!"
  • "Seats are comfy, spacious and you can move the chair freely to enhance your experience."
  • "Great attentive staff, all seats in our screen were recliners."
  • "Fantastically comfortable seats (which ALL recline) in the screen itself, with high quality audio and visuals."
  • "The seats in the cinema hall itself are huge... very comfy, lots of leg space and they all recline."
  • "Seats are very sensitive on reclining though so keep in mind if your first visit."
  • "Love this little cinema, the added bonus of comfy seats that recline slightly."
  • "Great seats, the sound is nicely balanced and not too loud like many cinemas."

Cons:

  • "Seats are comfy but feels like you are a mile away from the person you are attending with."
  • "My only critique is that I wish the chairs had a locking system to prevent reclining."
  • "Seats are good although the arm rests are not wide enough and the cup holder is in the way."
  • "I love this cinema and come here regularly, my only critique is that I wish the chairs had a locking system to prevent reclining."
  • "The reclining seats are a nice touch but some may find them a bit too sensitive."
  • "Seats are very sensitive on reclining though so keep in mind if your first visit."
  • "Seats are amazing. Took my three year old for her first cinema trip and she loved it. Concessions are rather pricey but what cinemas aren't."
  • "The only downside was the seating, a bit of a surprise when the seat shifts forward when you sit down."

Food and Drink Options

Pros:

  • "£13.95 for a large (very large) popcorn and 2 drinks not too bad but could be cheaper."
  • "I love the “LOVE Wednesday” ticket and pizza deal (pizza is very thin and delicious) …highly recommend."
  • "The lounge is very modern with a proper bar and freshly made pizza.... around £7.00 for a full one!"
  • "Absolutely fantastic cinema experience! Great food and film prices are very reasonable."
  • "Super comfy seats, the usual movies and great selection of pizzas and snacks to enjoy beforehand."
  • "Love this cinema! Great food and drinks you can have in your seat, reclining seats and loads of leg room."
  • "The pizza and bar adds a quirkiness to this place which was buzzing on a Sunday night."
  • "Great cinema, I've been previously and really enjoyed it. However for Avengers Endgame, the cinema was extremely hot (no AC or natural ventilation) during the screening, and really uncomfortable especially with how long the movie was."

Cons:

  • "What I didn't like was the nachos and the gross liquid cheese!"
  • "Seats are comfy but that's it.... over expensive, air con was way to high (lots of patrons were complaining) no longer offer food delivery to screens like they used to...."
  • "Very poor that when attending a quiz which finishes at 10.30 the bar closed at 21.50 without informing any contestants due to a dish washer not working."
  • "The cinema facility itself is very good but the staffing & scheduling of the films is shocking; piled up 4 huge releases within 20mins of each other and then only put 3-4 poor people on service."
  • "Unfriendly staff who didn't know what they were doing. Coffee machine broken and only did pepperoni or margarita pizza even though they advertise a range and make your own."
  • "We really enjoyed the comfy seats and the food but the sound in the cinema was way off and way too loud compared to other places."
  • "Cold, day-old popcorn (for the second time now) and aircon very high on cinema made the cinema very cold too! But mostly it's about the stale cold popcorn."
  • "Comfortable seats - reclining armchairs and loads of legroom. Popcorn also tasted good. And the clincher is that it sells Tango Ice Blasts. Free parking too if you collect a voucher from one of the staff."

Staff and Customer Service

Pros:

  • "Good screens, comfy seats & nice food. Customer service is always friendly too."
  • "There's even a little area for the kids to play games whilst waiting for the film to start. Perfect!!"
  • "The only cinema I go to nowadays! Great choice of films, I do love a 3D movie! The cinema is always clean and the seats are really comfortable. The staff are always welcoming and friendly."
  • "Great place to watch a movie, parking just around the corner, when you arrive there's a bar and pizza place, both of which you can take to your seat, and what seats they are."
  • "The manager was very helpful to arrange out seats together as they were busy and only separate seats available."
  • "By far the best cinema ever experience I’ve had, how many times do you go to a cinema and say to other people you are impressed by the staff."
  • "I joined the monthly scheme which I have used by watching 3-4 films each month. A huge saving. Really comfortable armchairs to relax in whilst watching."
  • "Wow. Always thought the Esher Everyman was the ultimate cinema experience, but this is just the next level up. Amazing place, great screen, great sound, great seats, lovely choice of refreshments."

Cons:

  • "Went to the The Light Cinema for the first time due to it being close to home. The staff didn't seem like they wanted to be working there as they couldn't smile and didn't feel approachable."
  • "I have never had an issue paying cash here previously and I will not be supporting anywhere that is encouraging people to go cashless."
  • "I accidentally booked tickets for the wrong day, because the website was very misleading. I contacted Light Cinema immediately to get a refund, but they refused."
  • "Went for the first time with a friend to watch the latest Bond movie and had a great experience. My friend stated it was the best cinema they’d been to and I can’t disagree."
  • "Almost everything about this cinema is perfection. All of the staff are polite but the best thing by far is the attitude and friendliness of the manager. What a warm and kind man."
  • "I enjoy coming to this cinema! But recently there was a major let down.. decided to order a vegan cheese pizza ... oh my lord the worst ever... I'm lactose and noone asked if I had any allergies whatsoever."
  • "Went to see Creed 3 tonight. Everything good but teenagers were going in and out and across the screen very frequently and chatting loudly throughout. Can’t staff be on hand to deal with this so the rest of us can concentrate and listen to the movie???"
  • "Whilst this cinema is new and may be forgiven for teething issues, there are some simple improvements which would make a frustrating experience so much better."

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