Lush Cosmetics White City Reviews Summary

Customer Service

Pros:

• "Kenicia has to be one of the best customer advisors I have ever been served by. Highly professional, enthusiastic and helpful."
• "Alin was helpful and welcoming, she made me felt very comfortable to be in the store."
• "Martin was extremely helpful and friendly."
• "Ninara served me as soon as I came into the store. She was extremely helpful and full of bright energy!"
• "Rebekah was exceptionally friendly and helpful & her service left a great impression on me."
• "Every time I visit I’m greeted with a smile which makes my experience much more pleasant."
• "Thanking Martin for being so autism friendly!"

Cons:

• "Their lack of empathy for their valuable customers is the reason I never looked back."
• "The staff are lovely but sometimes overbearing puts me off looking around they are liking hunters looking for prey makes uncomfortable shopping especially for ppl like me with social anxiety."
• "Some workers are really rude and are just talking amongst themselves not being aware of their surroundings."
• "Why did she need to put both arms out and stop me like im a theif anyway i walked out i will not be spending my money in this store."
• "Disgusting customer service, some woman name Crystal first served me and honestly tried to make me feel inferior, she was soooo rude and obnoxious."
• "Worst LUSH & staff, they were rude, talking amongst themselves, staring you up and down."
• "I never feel forced to buy anything, but the last few times I've been in this store, everyone working seems more interested in talking to each other or looking at their phones than engaging with the customers."

Store Atmosphere

Pros:

• "Amazing fun atmosphere."
• "The atmosphere at Lush is relentlessly lavish - not only do you leave smelling great but also with a handful of knowledge about skin/body care."
• "Quite good. Don't get bothered as much as in a usual lush as there busier. Really attractive store layout."
• "Loved my experience at this lush store ! The store itself was very cozy with the signature lush smell being clear from all directions outside."
• "The general aroma of a Lush store is just amazing, the look and feel too."
• "The environment was instantly welcoming and comforting, and it smelled, of course, quintessentially LUSH."
• "This shop is so beautifully arranged."

Cons:

• "Usually the staff at Lush liven up the place with their bubbly welcoming characters... On this occasion at peak hours, they were extinct."
• "The shop was also rather messy and had few bath bombs choice."
• "The smell is overwhelming, so I've been in twice ever and left within 5 minutes."
• "The shop was also rather messy and had few bath bombs choice (the majority of the bath bombs were also old and the staff tried selling us those!)"
• "Just like any Lush store, there is loud music and over - keen employees."

Product Quality

Pros:

• "They use biodegradable sustainable products, and theirs no plastic bottles used, the tins are reusable."
• "Love their products and with their prices it is well worth it. Love the environmentally friendly factor too."
• "Everything at lush is handmade, with love, and without any harm to animals or the environment."
• "I swear by the 'no drought' dry shampoo (which smells deliciously like grapefruit, by the way) and have bought it time and time again."
• "I really enjoy natural ingredients within my products and so lush is a really great company that acquires to my standards."
• "Huge range of zero ware products available."
• "They cut the soap perfectly!"

Cons:

• "I found mold the forming in it, so I went back to the store for them to do either refund me or give me a complementary smaller box but I was turned down."
• "Bought a couple of items, which unfortunately didn't agree with my eczema."
• "It is very overpriced for what it is."