Charlotte Tilbury Reviews Summary

Customer Service Experience

Pros:

• "I was helped in no time- A special mention and thanks to Vanessa who helped me with matching my foundation and was patient with me."
• "Everytime I come to this store, the staff are extremely welcoming and helpful."
• "Amazing experience due to Nina, she was so patient explaining me the products and finding the right shades."
• "We visited on 10th September for my daughters 13th birthday shopping spree. The staff were absolutely amazing."
• "Vanessa was patient, friendly and made sure I felt comfortable with her recommendations."
• "The lovely consultant Milene was absolutely brilliant; she colour matched me perfectly."
• "Amazing customer service conducted by Shola! Super friendly, professional and great knowledge of the products."
• "Thank you so much to Adrianna at Charotte Tilbury at Westfield Shopping Centre. She has genuinely helped me so much."

Cons:

• "Just visited the shop and I bought two items that I love, the thing that I didn't liked was the staff, especially the one with short and curly hair. She was so rude."
• "During my most recent visit, I encountered a sales staff member who exhibited unacceptable behaviour and provided extremely poor service."
• "Worst customer service! All staff including manager needs to get fired."
• "I do not recommend this store it has a strange atmosphere and no one approaches you to help."
• "Really shocked and upset by my recent visit. The staff are so rude and made me feel so uncomfortable I would not visit there again."
• "Worst beauty counter I’ve ever been to. The staff were rude, totally got ignored until they realised I was purchasing."
• "Staff were incredibly rude and unhelpful. They were blunt and rude when I asked for assistance and kept giving me dirty glances."
• "The service wasn't good all only but 1 staff came to me and my friend. The rest of the staff looked at us as if we were dirt."

Product Satisfaction

Pros:

• "Just visited the shop and I bought two items that I love."
• "I picked up loads of makeup. Will be returning! Kudos Nina!"
• "Each and every product delivers as explained, this is my first time using Charlotte Tilbury products. I will be changing all my makeup range to CT!"
• "I love this place! I was introduced to Charlotte Tilbury make up last year and I'm slightly obsessed."
• "Amazing products, wonderful makeup artists and the best service I've received in a long time!"
• "The best make up brand ever!! If you havn't tried it, you must. It may cost slightly more than some brands but the quality is outstanding."
• "Best make up!!! I had a make up session and she did wonders. I have never had so many comments on my make up."
• "I have not ever been to the store in London, only ordered online, but truly this is the best makeup ever."

Cons:

• "I went to CTilbury stand yesterday to get my beloved lip pencil... Now i have a pencil of wrong colour...and lipstick that DOES SMUDGE !!!"
• "Have had better experiences at other make up brand counters, not enough staff for the number of customers in store."
• "Too dark in there so not the best light when trying to find the right shade. The worker tested the foundation on me said it was fine. When I stepped outside in the light I looked like an orange."
• "Had a makeover wasn't great bought the makeup and havent used it. Was told to buy the best selling makeup lipstick pillow talk but is is too somber for me."
• "Had a really good experience here last week. Staff member named tia took really good care of my friend and I while we waited. The best customer service I've received in a long time."
• "I went in for half an hour looking for some help with their instant look pallette, no staff acknowledged me at all."
• "Had a makeover wasn't great bought the makeup and havent used it."
• "Went to buy a bunch of products I was interested in and stood there waiting for help for half an hour."