Charlotte Tilbury Reviews Summary

Store Atmosphere

Pros:

• "The store is super chic and incredible."
• "The shop is in a great location. It's bright and airy."
• "Lots of beautiful displays and options."
• "Nicely laid out store in Covent Garden anyone who is into make up, having a make over or learning the art of make up will be spoilt for choice."
• "The store is glamorous and stylish, we had a private room for our class."
• "Love Charlotte Tilbury products. This is quite a compact store but I always enjoy coming in for a dose of inspiration and advice."
• "Location is very easy to get to and great area."

Cons:

• "The store was super small and dirty and the screens were shut off where i supposed beauty shots would be shown."
• "Too busy. Had my mask on but too many people made me feel uncomfortable."
• "It was very busy, so I decided to come back a few hours later."
• "Waaaay too small for purpose - they had to limit customers entering when I visited and there was no room for staff or customer alike to move around."
• "Store is super messy, many products are finished and staff members are not really up for helping."
• "Very disappointing place. CT is such good brand and I was willing to spend a good amount on the products. Staff showed zero interest in customers, just chatting among each other."
• "Never again am I going into this shop, first of all the shop is very small and crowded, secondly the staff in the shop were abrupt and very rude."

Customer Service

Pros:

• "Really lovely helpful staff, they were able to squeeze me in last minute to get my makeup done, the artist was very knowledgeable about the products and was able to tailor the best products for my skin type and usual style of makeup."
• "Great store. The staff are super helpful, and can recommend products."
• "The employees there were really nice, they took my list, collected the items and brought them up to the cashier."
• "Not only very friendly and polite staff but also very experienced in their job."
• "The staff was super friendly and so professional."
• "5 Star care and first class service."
• "I would recommend Clara to everyone, she was so lovely and knowledgeable."

Cons:

• "Salesman was very unwelcoming. He was following me all the Time, like if I was going to steal something."
• "I asked for a foundation color match and the staff didn't bother to seat me or to remove any of my previous make up."
• "Zero customer service, went in yesterday to check out the new foundation. Staff standing around chatting."
• "Took a while for a customer service advisor to serve me when there were many available."
• "Swish cosmetic shops filled with sales staff who are more interested in chatting amongst themselves than serving customers."
• "The worst customer service experience ever!!!"
• "Really bad customer service. I love Charlotte Tilbury's products, but the last time I bought in this store, they charged my credit card twice."

Product Quality

Pros:

• "I think it is important to say that above all else Charlotte Tilbury products really are magnificent."
• "Amazing quality products and a fully enjoyable evening and experience!"
• "The liquid and powder products such as the concealers, foundations and finishing powders last for a really long time and are gentle and moisturising on the skin."
• "All products are cruelty free - it's win win!!"
• "The products are great, super pigmented so you don't have to use too much."
• "Makeup was awesome."
• "Can’t wait to enjoy all my products."

Cons:

• "One star less, as the store did not stock some of the basic brushes needed to recreate the look."
• "I'm very disappointed with their makeup brush."
• "Unfortunately I didn't find anything matching my skin tone."
• "I used the foundation and got an infection on my skin because it had been used before."
• "This should be a long-lasting product, and I opted for a quality brand that should not sell a product that falls apart after some use."
• "As for the products that I have bought, I can say that there are better lipstick elsewhere for the same price."
• "Nice staff very helpful, beautiful shop, the shop didn't have any of the products that I needed, so I had decided to buy from another brand instead."