Address: Royal Mail St, Birmingham, B1 1RS, United Kingdom
Phone: +441216321000
Rating: 4.4
based on 288 reviews.
Shopping Experience
Pros:
"Top class shopping mall with some excellent stores."
"High end stores throughout with a large Harvey Nicholls being the stand out retail outlet."
"Fantastic shopping centre, lots of shops and bars to spend time at, beautiful architecture."
"The Mailbox is iconic and is one of Birmingham's best retail centres."
"They have mens shops designer wear, Harvey Nichols, Hugo boss."
"Mailbox, Birmingham is a high end shopping mall, with many top fashion brand's individual shops as well as Harvey Nicks."
"High class shopping brands found within here with a sit down bar to stop at on the first floor."
Cons:
"Now it's cold and unwelcoming. Full of empty units and closed shops and not a cafe in sight."
"A lot of the shop units are empty and it was extremely quiet."
"Empty units, akin to visiting a recently deserted war zone."
"Harvey Nichols is literally hidden behind the escalators... easy to miss..."
"Shop selection is a tad too austere."
"Service was nonexistant from start to finish."
"The place was pretty much dead apart from people drinking at coffee shops and other restaurants."
Accessibility & Navigation
Pros:
"On-site, you'll find a secure, well-lit, and reasonably priced QPark parking facility."
"So easy to get to, easy to park in the mailbox itself and very clean inside and out."
"Safe, well lit and reasonably priced parking."
"Fairly easy to get around & park."
"Good location near stations and city centre."
"The parking..huge places and extremely reasonable."
"Newly refurbished, finally have a roof over the main shopping area. Very stylish n classy."
Cons:
"It's currently surrounded by a lot of roadworks but outside of that, a great place to visit."
"The accessablity for my self with limited walking was ridiculous from the front to the back lifts dropping me on wrong floor."
"Lifts are small and in hidden places. Not very welcoming as tucked away from site."
"It's like a maze trying to navigate getting back into the carpark, wish it was a bit easier!"
"The mailbox is a very high end place of shopping and lunch. Me and my friend tried to get in by wheelchair and had to spend ages even finding the elevator."
"We had to walk out via the car park barrier exit as we still could not find a better way out."
"I took my 90 year old mother and the access for her walking with sticks was terrible."
Dining & Entertainment
Pros:
"Fantastic choices once there. So many options for real top level food."
"Breakfast was great."
"Good restaurant choices, inside and outside."
"Some cool bars and the everyman cinema is pretty funky."
"A great place to eat out, enjoy a few pints and visit the Everyman Cinema."
"Great place on the canal in the heart of Birmingham. The Mailbok have a lot of top quality restaurants such as; Red Peppers, Miller & Carter, Cafe Rouge, Bar Estilo etc."
"The food is great and overlooks the nearby canal."
Cons:
"We waited a good 20 minutes to get served yet the place wasn't overly busy."
"Food was cold and took ages. Staff were argumentative and unfriendly."
"When I finally got my steak I poured on the sauce and it was disgusting sent it back."
"The pastries were stale with fingernail imprints on the sides, prawn cocktail - shells were mixed with the prawns, lettuce was soggy and brown."
"They served me alcoholic drink without telling me it was alcoholic. Slushies are normally not alcoholic so I had no issue until I tasted it."
"Cream tea at Malmaison is really not what I expected."
"I've complained about the staff here b4. I ordered a cocktail but didn't want 1 specific ingredient to which I was told NO.. very rudely in front of others i was with."
Atmosphere & Environment
Pros:
"The funds which have been recently invested in to the redevelopment and refurbishment of the layout of the mailbox, the interior, colour pallette gives the mailbox a home away from home feeling - inspirational."
"The whole place oozes class, spotlessly clean, with a lovely relaxed vibe going on."
"Great for sitting out and watching the world go by."
"Fantastic place. Always seems to have a great vibe and lots of happy faces."
"A touch of Class and sophistication in its own little ecosystem in the centre of the city."
"Sat overlooking the canal for a nice meal...gt ambience at the weekends you forget ur in Brum almost!"
"Great environment to shop, eat, or just sit and grab a drink with friends and relax."
Cons:
"All customer facing personnel are ignorant unless the customer shows high levels of money and no brains."
"Mailbox is a nice place, clean and full of shop which aren’t attractive."
"Seems a little cold and empty when your walking through, the shops that there are, feel un-inviting."
"It unfortunately lacks vibrancy, so Building Management needs to look into that aspect."
"Very nice and beautiful shops but I've always felt the place is very pretentious."
"The Mailbox was underwhelming than expected."
"Seems really dreary under Covid as there's little open here and it feels dull and lifeless."