Fit This Reviews Summary

Staff and Service

Pros:

• "The staff is always friendly."
• "The staff are always on hand to offer tips for technique improvements."
• "Super friendly and knowledgeable staff!"
• "An incredible gym with incredible people the personal trainers are highly skilled and encouraging."
• "I had my first free hour PT session with Simon which was so amazing and helpful!"
• "Friendly and professional staff."
• "Staff friendliness - 5 star"

Cons:

• "The manager 'forgot' to cancel my subscription and they continued to take the money from my account."
• "Management is absolutely vile and customer service is non-existent."
• "Unpleasant experience with the manager of this gym."
• "Most staff are friendly but one or two look like they are being held against their will at reception."
• "After I was done with my session the male staff member was eager to make me sign the contract and make my first payment he kept repeating the prices it was like I had no choice."
• "They behave in a rude and molesting way towards me."
• "STAFF ARE UNFRIENDLY."
• "Extremely rude manager (Simon Randal) who won't give me a fair reason for continuing to take money out of my account past the 12 month membership period."

Facilities and Equipment

Pros:

• "The equipments are good and they offer a great variety of classes."
• "Facilities are clean and it's never too overcrowded."
• "The equipment is always in good condition."
• "It has good gear, rarely feels crowded."
• "They have a great and varied selection of gym equipment, which is new and well maintained."
• "Great variety of equipment and classes."
• "The equipment and machines are well maintained and the environment is overall welcoming and encouraging."
• "They have recently installed new cardio machines, which is much appreciated."
• "The gym equipment is very good and well kept."
• "Equipment range - 5 star."

Cons:

• "Half the equipment is always out of service."
• "Could deffo do with a abductor/adductor machine."
• "MACHINES ARE USELESS AND THE WEIGHT AREA IS TOO SMALL."

Cleanliness

Pros:

• "Very clean sauna and changing rooms."
• "It's kept clean, and changing areas are spacious."
• "Climate control - 5 star."

Cons:

• "In the changing room so in the bathroom it's very dirty."
• "The showers really need some work because there is always a pond there."
• "APPAULING AIR CONDITIONING."

Atmosphere and Community

Pros:

• "No gym bros, there's a 50/50 women and men ratio."
• "Members are like a family."
• "A personal touch and community atmosphere that most of the gym don't have."
• "It's an un-intimidating and friendly environment."
• "The vibe is very correct and the team is really nice."
• "Lovely atmosphere."

Cons:

• "Absolute dive that condones harassment."
• "No respect for anyone whatsoever."
• "It's like they are running a debt collecting service."

Value

Pros:

• "Good value for the money."
• "One of the most competitively priced gyms I've ever found."
• "Reasonably priced for London, too."

Cons:

• "It's not worth £42 per month."
• "This greedy gym...are going to take an additional month on top."
• "EVERYONE GETS THE SAME FULL ACCESS YET THERE'S SOME GUYS PAYING £25 BUT I'M PAYING £40."

Management and Policies

Pros:

• "Wouldn't know what to do without this place."
• "You won’t get stuck in some ridiculous membership scheme."
• "I've been visiting here since last year but it's already my favorite place for relaxing after a long, stressful day."

Cons:

• "Highly unprofessional."
• "There are posters up everywhere offering cash incentives for good reviews so beware of any 5* as they have been paid."
• "Having reminded us that they are a 'family business serving the community', the management at fit this have pursued members for payments over the lockdown period."
• "CANCELLATION £110 DEPENDING WHICH MONTH U CANCEL."

Membership Management

Pros:

• "I've loved being a member of this gym, a great selection of equipment and classes and a sauna to boot."

Cons:

• "Wouldn't let me cancel my membership during the pandemic."
• "After i moved job, I cancelled my direct debit and they have sent debt collectors after me who are asking for a crazy amount of money."
• "Leaving the gym is the issue."
• "This is ridiculous felt more like debt collection than a gym."

Location

Pros:

• "Location (5 min walk for me) - 5 star."

Cons:

Gender Policies

Pros:

Cons:

• "Do not join if you are a women as they are extremely prejudiced and do not allow you to cancel or place membership on hold if you are pregnant."