Grosvenor Shopping Centre Reviews Summary

Cleanliness

Pros:

• "Always clean and tidy, but not a huge variety of shops."
• "The shopping centre was clean and tidy and had a nice safe feeling for a lone shopper in the city."
• "Good clean shopping centre with easy to use car parking of good prices."
• "Lovely shopping centre with various shops within. Clean and well spaced for social distancing."
• "Always very clean and tidy."
• "Lovely bright clean shopping centre."
• "Always well maintained and clean."

Cons:

• "Absolutely vile so dirty and in need of some cleaning member of staff stood in the centre doing nothing."
• "Poor access for Disabled going down hill fast toilets not very clean especially the disabled one."
• "A few empty shops but nice and clean and covidsecure."

Accessibility

Pros:

• "Easy access by public transport or by car as lots of car park in close by."
• "Access and parking underneath is very convenient."
• "There is a lift or escalator to reach the shops of the bus route."

Cons:

• "Poor access for Disabled going down hill fast toilets not very clean especially the disabled one access onto the Rows for disabled but only one way on and off please look at this for disabled."
• "The pavement outside is in a dreadful state and there are precious few drop down kerbs to use my power chair."
• "No signage over where any accessible toilets might be."
• "the only thing I found wrong was the toilets wernt easy to find and they need more disabled toilets around and think more about disabled dropped kirbs for the use of disabled scooters thank you."
• "Doors to the shops from the car park won't open. The intercom system did not have any help at the other end."
• "The lack of public toilets 🚻 knocks it a star for me, as well as lack of access to the car park through the centre after business hours."
• "There are no public toilets in there."

Shopping Experience

Pros:

• "A very beautiful place. It's a taste of historical Tudor buildings with a fabulous and grand shopping arcade."
• "Excellent selection off retail shops and coffee shops."
• "The marble floors and arched ceilings give the space a grand, antique feel that provides an atmospheric setting for browsing."
• "Nice shopping mall in the middle of the city. A bit challenging to find due to ongoing renovation but once inside you have a wide option of outlets to shop from."
• "Good selection of shops, right in the centre of town, its own parking (and other car parks nearby) all make this an easy place to shop."
• "The shopping center is great with a nice choice of shops."
• "Great variety of shops, small and large household names and unique small outlets."

Cons:

• "So many shops closed there its hardly worth going in."
• "Such a shame this center is empty of quality shops,,,why don't the people who make the decisions on who occupies the empty unit, invite the shops on Werburgh street to trade from the centre,and put the cheap shops in the market."
• "Not great. A lot of empty/vacant shops and the public toilet on Pepper street closed with now signage where are alternative. Not good for a shopping centre."
• "It slowly turns into ghost town with more and more shops disappearing from the map."
• "It was sad to see so many empty shops."
• "Hardly anything left open."
• "This shopping centre isn't the nicest - Chester is so lovely but the Grosvenor looks run down."

Customer Service

Pros:

• "They will do what they can to help."
• "Staff are consistently pleasant and knowledgeable about the local area."
• "Staff are all helpful and very friendly."
• "The staff is always nice and friendly."
• "Five star review for the security guy who helped me out when my car broke down in the car park."
• "We were looking for the wheelchair access to the city wall. One of the security guards went out of his way to make sure we found it. Amazing customer service."

Cons:

• "Avoid Costa Coffee though - the service was abysmal."
• "Absolutely vile so dirty and in need of some cleaning member of staff stood in the centre doing nothing and were so rude tall young lad with brown hair with the blue Grosvenor uniform on I'll be reporting this to management an embarrassment to the centre."
• "Overpriced and rude staff."
• "It was difficult to find any assistance in the centre."
• "Just had the misfortune to visit the centre and asked staff where the toilets were. Then gave me precise directions but when I got there they were closed."