Broughton Shopping Park Reviews Summary

Parking

Pros:

• "The car parking is free and there are a reasonable number of spaces."
• "It's not height restricted so good for vans / taller vehicles, and it has plenty of free parking."
• "Large Free car park, disabled and children bays. Parking feels Secure as Security cameras covering shopping park."
• "Plenty of free parking and some great shops."
• "Free parking including plenty of both disabled and children's spaces."
• "Parking is all free and there is a lot of parking available."
• "Plenty of parking. Nice size parking spaces too."

Cons:

• "It has got really busy over the past few years and the traffic can make it difficult to get into and out of."
• "This place is a nightmare. There's not enough parking so people are queuing to get in and struggle to find a space."
• "Parking can be a nightmare at times with the lack of it since the cinema and have eating places have taken up part of the car park."
• "There is also a fine if you stay more than 20 minutes in the Tesco pick up point."
• "Parking attendants are like little Hitlers can't even drop my disabled dad outside Tesco cause I would have held up traffic."
• "I have received a parking fine of £175 for apparently shopping here for over 90 mins!!!"
• "Car park is rubbish and patrolled by busy body wardens and has about a thousand disabled spaces sitting empty while you cant find anywhere to park."

Shopping Experience

Pros:

• "Broughton is a brilliant place to shop. So many great shops on offer, there's something for everyone."
• "Good selection of shops and restaurants."
• "Great parking and a great range of shops."
• "With an IMAX cinema comes associated family dining including Nando's, McDonalds, and other similarly geared eating houses."
• "Great selection of shops has my favourite coffee shop Costa free toilets & has a cinema & food places from a pub to restaurants & of course mcdonalds & there is also a donut van that you can get fresh donuts & drinks."
• "It has a good selection of retail shops... Lots and lots of free parking."
• "Fantastic range of shops, little limited on food options (mainly Italian restaurants)."

Cons:

• "The design is a bit soulless late twentieth century with a massive car park in the middle."
• "I found this a spectacular let down as far as shopping centers go to be totally honest. Very pricey shops, not enough choice or actual stock in the shops."
• "Apart from the cinema there's not much to do."
• "Good range of shops but needs something classy like Debenhams or M&S not Primark!"
• "Some good shops but quite limited."
• "A good shopping experience starts with the car park, which is horrendous."
• "The ambiance here is about as exciting as staring at one of GLaDOS's test chamber walls."

Customer Service

Pros:

• "Had a coffee and a donut at the Donut and Crepe Trailer today, Sunday at around 4pm, and I have to say that the two lady staff members were an absolute delight to deal with…pleasant, all smiles, professional and efficient."
• "Staff in all shops are helpful."
• "I visited Specsavers to get the nose piece on my glasses replaced. I got immediate, quick and very polite service."
• "Specsaver has a good range and some very helpful (and tactfully honest) staff on hand for those difficult style choices."
• "Staff in majority of the shops are happy, chatty and helpful which I'm glad about as I have social anxiety."
• "The staff are exceptionally helpful and keep the place spotless and safe."
• "Fantastic food and drinks in local pub, friendly staff chef came to check we were happy with our meal."

Cons:

• "Parking attendants are like little Hitlers can't even drop my disabled dad outside Tesco cause I would have held up traffic."
• "Totally spoiled by overzealous parking attendant threatening to ticket my son as he pulled in to drop me off near boots/doughnuts kiosk."
• "Overzealous traffic wardens. Mum who is a blue badge holder visited Broughton park on Saturday 14th July. Parked in a disabled space and went to do a bit of shopping. When she returned to her car she had a 60.00 parking ticket."
• "The only disappointment was Primark as a large proportion of customers were not wearing masks as per guidance."
• "Some customer service training definitely required in my opinion."
• "Very disappointed. Went to watch spiderman in 3d IMAX & screen was off & had been all day."
• "So sorry Broughton, but we will not be coming back anytime soon."