Jiva Dental Reviews Summary

Treatment Experience

Pros:

• "A pleasant and professional experience during my treatment at Jiva."
• "Dr. Bob provided excellent dental care, ensuring my comfort and understanding throughout the process."
• "I had an excellent experience at Jiva Dental."

Cons:

• "They do not have enough knowledge, skills and experience for the treatment, and extremely expensive comparing with any other local dentists."

Staff and Service

Pros:

• "Harriet, the receptionist, was incredibly helpful and kind from the moment I walked in."
• "All the staff were very knowledgeable and tentative."
• "Everyone at the practice are extremely friendly and made me feel very welcome."

Cons:

• "They just kicked me out of the surgery without any medicine or antibiotics."
• "The lack of the aftercare does seem so unprofessional, also they are racists."

Dental Procedures and Outcomes

Pros:

• "I am very happy with the first stage of repairs on my teeth and will be coming back here when I am ready to continue the next stage of work I want done."
• "Having avoided the dentist for some 10 years I was eventually persuaded to visit Jiva by my partner after her excellent experience."
• "Dr Bob has an excellent caring method when it comes to dentistry and it is very clear he and his team have very high professional standards."

Cons:

• "I had a RCT (Root Canal Treatment) in February, 2023. They failed and messed up my tooth."

Cost & Transparency

Pros:

• "They offer an affordable payment plan and were really accommodating."

Cons:

• "I had to chase them when I realized they are a total rip off."
• "The price list is misleading."

Invisalign Treatment

Pros:

• "JivaDental made the process so easy from start to finish."
• "I’m now at the end of my treatment and the results surpassed my expectations."
• "When I was looking for a practice to undertake invisalign work for me I found JIVA to be the most professional."

Cons:

• "They actually just want to sell you on Invisalign just like every other scam dentist."

Quality of Dental Work

Pros:

• "Dr Bob and the lab worked together to create a well fitted, amazingly realistic crown."
• "Bob put my mind at ease about the work that will be done."

Customer Service & Experience

Pros:

• "From the minute I first walked in everyone at the practise was so welcoming."
• "The team instantly put me at ease!"

Cons:

• "The new place messed up my name and first appointment so it's not been a great start."

Professionalism & Expertise

Pros:

• "Bob's quietly confident skill and approach, as well as the friendly staff around him."
• "Muneeza was exceptionally knowledgeable, professional and reassuring from the start."

Results & Satisfaction

Pros:

• "I couldn’t be happier with the outcome along with the help and support I received."
• "I am so pleased with my results."

Special Acknowledgments

Pros:

• "A massive Thank You to everyone for helping to make my smile amazing!"

Treatment Options and Planning

Pros:

• "Bob at Jiva Dental explained all the options, gave me a detailed treatment plan, and gave me plenty of opportunity to ask questions."

Cons:

• "I was told I needed a filling, but when went to have the treatment my appointment time was taken up with a hard sell on Invisalign instead."

Sales Tactics

Cons:

• "It's ALL about the hard sell!!"

Staff Professionalism & Care

Pros:

• "Everyone was so warm and caring, everyone showed concern for my comfort and well being and I actually enjoyed being there!"

Cons:

• "I felt very uncomfortable sitting in the chair with lots water and blood in my mouth, and the lady was telling me this is normal."

Treatment Outcomes

Pros:

• "The results are outstanding."
• "I'm incredibly happy with the result. This is evident in all my recent holiday photos, in every single one I'm showing my now confident smile and straight, gleaming white gnashers!"

Cons:

• "My gums were damaged and the procedure was not finished, and please don't tell me it's normal to have that feeling after the procedure, as I did the same procedure 10+ times and never had that bad feeling before."

Dental Phobia & Anxiety Management

Pros:

• "If you're a phobic patient, speak to Bob! He has restored my faith in dentists, with one procedure!"

Cons:

• "Then she didn't complete it, saying there is too much of dental calculus there and I need to come again later, so it finished halfway through (luckily!)."

Practice Environment & Amenities

Pros:

• "The practice itself is relaxed, conveniently located and friendly."
• "Pair that with a calm and peaceful waiting room, herbal teas and gentle music and you're onto a winner in my book."

Cons:

• "The hygiene in the surgery room was questionable."

Communication & Information

Pros:

• "I was fully informed of what was to be done."
• "The team has always been on hand to answer any questions."

Cons:

• "I wasn't informed properly about the possible consequences of the treatment."

Overall Experience

Pros:

• "I cannot recommend Jiva Dental enough, from the wonderful receptionists, dental nurses, hygienists, and of course, the dentists."

Cons:

• "I wouldn’t recommend this place to anyone, they need to be more patient centric rather than money centric."

Final Thoughts

Pros:

• "I can't thank them enough for all they have done to help me on my journey to a healthier smile."

Cons:

• "Overall, my experience was tarnished by a lack of care and professionalism."