The Rose And Crown - JD Wetherspoon Reviews Summary

Service

Pros:

• "Service always very quick, whether using the app or via bar."
• "Service was good."
• "Staff were very helpful and polite."
• "Ate here for the first time with the kids and would definitely eat here again the food was so nice and we didn’t have to wait long to for the food to be served."
• "Quick service, hot food with generous portions and well presented."
• "Very well organised with Covid restrictions; felt safe there."
• "Good service."

Cons:

• "Your employee’s definitely need a freshen up on there customer service skills!"
• "They rang the bell for last orders then proceeded to tell everyone that they couldn't serve them as they were understaffed."
• "Miserable staff. Slow service."
• "The new manager is a total idiot, took 5mins to take my order then at the end of order I asked to change one meal to a veggie meal and he refused an said it had already been made...!!"
• "Bad experience with the staff here, I was going to originally order my food via the app but was disappointed to find out I couldn't make alterations or leave a note about my meals for allergy reasons."
• "The staff are so rude, rolling his and then the other one walking away and refusing to serve because of vouchers."
• "Worst service ever."

Food Quality

Pros:

• "Unbeatable quality, service and price."
• "Well prepared food."
• "The food was delicious, there was a large selection of different cuisines to choose from and plenty of variety."
• "Food is very tasty and comes out quickly after ordering."
• "The food has always been good, without too long to wait."
• "Food was spot on!"
• "Food was great with an even better price."

Cons:

• "The pizza was dehydrated burned and brittle and the burger meal was cremated and stone cold."
• "The food is absolutely awful, undercooked."
• "Our food came out if you want to call it that, both plates the bacon was completely burnt, all you tasted was the burnt taste from the tray it was cooked on."
• "Prices of drinks are great the food wasn't, most of it was cold."
• "It came out looking ok put mayonnaise on it and went to eat it, it was frozen in middle!"
• "Beefburger was uncooked red in the middle and the chicken burger was so hard it was impossible for me to chew."
• "The kitchen staff has changed over, over the past year and the food was awful!"

Ambiance and Cleanliness

Pros:

• "Nice decor throughout and plenty of different size tables to choose from to suit most groups."
• "The place seemed better than some of the others in the chain. It was clean and the Loo's were also clean."
• "Lovely historic building, that's been sympathetically extended."
• "Best Wetherspoons in Essex ! Beautifully refurbed traditional old pub with history."
• "This is a wetherspoons that was a pub already but they invested a lot of money on the refurbishment and made a very good job of it."
• "The place is cozy and had a good vibe."
• "Very nice pub with lovely features like wooden beams and windows in the roof looking into the sky."

Cons:

• "Arrived for some lunch & sat at table 20 to be greeted with 30+ ants crawling along the window seal & also across our table, advised staff we had to move to another table but no apology was given."
• "Many tables remained uncleared from previous guests throughout our visit and many menu items were unavailable."
• "Went to rose and crown for a drink on Saturday 17 Sept at around 1600 hrs the place was a complete tip every table covered with dirty dishes and glasses."
• "Toilets unpleasant."
• "Gents WC in a poor state with faulty noisy machinery (Aircon ?) shaking buildings structure, Basins - floor - bowls ! filthy."
• "The cleanliness was very poor with food on floor in many areas."
• "Toilets were not clean, no toilet tissue in 3 out of 4 stalls."

Value and Pricing

Pros:

• "Cheap good quality food and large selection of drinks."
• "Cheap food too. Not fine dining, but perfectly edible."
• "Very reasonably priced food and drinks."
• "Prices are very reasonable and the staff is friendly."
• "Food served in good time, we all enjoyed what we had, value for money and would definitely go back."
• "All the Wetherspoons benefits of value food & drink."
• "Great value for money, huge selection of beers served in good condition."

Cons:

• "The beer might be cheap but this place is soulless."
• "But it is dirt cheap, so I guess you get what you pay for and we still go back, but not so often."
• "Food is a good price, but you get what you pay for."
• "Nice food and great price but now seems a bit unclean."
• "Disappointed that we didn't get our peppercorn steak and when we asked for it they wanted us to pay extra although it was part of the deal."
• "The worst Spoons I've been in & this was the third visit of 2022 & previous visits were similar in bad management."
• "Probably the worst weatherspoons steak I’ve had tonight."

Staff and Management

Pros:

• "Friendly staff."
• "Warm, friendly atmosphere."
• "The personnel were very friendly & efficient."
• "The staff are fantastic as well."
• "Staff were friendly and kept reminding people."
• "The staff they did have on were friendly and helpful."
• "Staff on the whole are friendly and helpful."

Cons:

• "Miserable staff. Slow service."
• "The new manager is a total idiot, took 5mins to take my order then at the end of order I asked to change one meal to a veggie meal and he refused an said it had already been made...!!"
• "The staff are so rude, rolling his and then the other one walking away and refusing to serve because of vouchers."
• "Never any staff behind the bar."
• "The beer might be cheap but this place is soulless."
• "As per previous visit the bar staff were chaotic and totally un-organised."
• "Very very rude staff. Very very rude manager."