Kwik Fit Reviews Summary

Customer Service

Pros:

• "Staff were extremely courteous and helpful and car was finished by mid afternoon with no additional work needed."
• "Brilliant team with great service they were so busy and you could see the pressure as they tried to get everyone sorted but treated customers with respect, totally professional throughout."
• "Fantastic service from Lopez at South Wimbledon Kwik Fit this morning."
• "The staff are always friendly and helpful."
• "The staff was very polite and helpful, ended up have 3 new tyres."
• "Customer service was second to none and felt like they have treated me with respect."
• "I highly recommend this place and I will definitely be coming back."

Cons:

• "Awful service by the more senior manager."
• "Don't waste you time going there, very rude and unhelpful."
• "The lackluster service and unprofessional behavior I encountered left me thoroughly frustrated."
• "Very poor customer service."
• "Customer care from Peter was poor. He was arrogant and didn't want to know about the problem."
• "Avoid at any cost!! Terrible service caused a lot of stress."
• "Just a very poor experience and lack of any customer service and communication skills in this garage."

Efficiency and Timeliness

Pros:

• "During installation, everything spot on, quick and all done on time."
• "All sorted and fixed in a timely manner on a busy day, thanks."
• "I was able to drop my car off the night before which was really helpful."
• "The agreed works were completed as promised."
• "Just dropped in as I was having issues with the tyre pressure gauge on my car. The guys sorted it and reset the gauge FOC."
• "Speedy and efficient service. It was my first time visiting them today and they treated me like a long-term loyal customer."
• "Outstanding service when very busy at end of day. The manager stayed late until 6.15pm to complete the tyre change."

Cons:

• "I waited for 10 minutes yet nobody appeared."
• "When I arrived at the centre, no staffember in the reception. I arrived 15 mins before my appointment at 13.45pm. I had to wait a total of 30 minutes before anybody came over to attend."
• "Booked an appointment only to wait over half an hour before they even touched my car."
• "Ended up waiting in a queue for almost 2 hours, the centre was only able to deal with my car after all other customers were gone."
• "The worker's inability to communicate this beforehand and the lengthy wait time only added to my frustration."
• "Appointment booked to fit 2 new tyres. Arrived slightly early to find that the cars booked before me had not been started and there were other 'off the street' customers who were ahead of me."
• "Came here which i booked through my leasing company. I was there 2.5hrs."

Professionalism and Expertise

Pros:

• "They fixed the puncture and also re set my dashboard computer."
• "Had a screw embedded in my front tyre. Took it to this branch. The engineer took a look and carefully removed the offending screw... the tyre was still intact!"
• "No one does it quicker than a Kwik Fit fitter."
• "Honest advice and good work. Some unnecessary works previously quoted were taken out of the list after a more careful inspection of the car."
• "The person working there was on his own and never once did he get stressed out with answering the phone or other customers comming in. Very professional very polite."
• "Took the car in for its pre-booked MOT this week. Mechanic was ready on time and the test took the verbally agreed amount of time."
• "The tyre service was very goood and efficiently carried out by the site Manager."

Cons:

• "The only Kwik Fit which had a tyre for my VW in stock last Sunday."
• "Existing brand of tyre was out of stock so I have two different tyres on same axle."
• "These range from being quoted for unnecessary works, having auto problems that I've pointed out either ignored or not taken seriously, and a lack of communication from the staff."
• "Went for a wheel alignment so they told me that they couldn't do it because the track rods of my front wheels need immediate replacement. After that 3 mins later one of the mechanic realised they were just loosened up to do the actual alignment and it just needs to be tighten back up."
• "The car has given engine warning light due to excess oil filling. Please call me back to correct this error."
• "I wanted some help and advice regarding my TPMS sensors which were not functioning properly... his response was ‘I would rather not get involved’ absolutely useless and incompetent."
• "It took them 8 days to understand that they needed exactly the same tyre specification."

Facility and Comfort

Pros:

• "Waiting area was ok, toilet within if needed."
• "The garage is extremely clean, the staff is friendly and professional."
• "The workshop was clean and all the staff were polite."
• "The booking for a MOT online was easy."
• "Highly recommend Kwik Fit on Kingston road for servicing and MOT. Easy to book online and drop off process very simple."
• "Good free advice when walked in, not pushy and allowed me space and time to decide."
• "A new battery was fitted at Kwik Fit Wimbledon recently, excellent service. Easy online booking with timed repair/service."

Cons:

• "The waiting area was disorganised and uncomfortable, and it seemed like the staff were more interested in working without any social contact or customer service."
• "Worst place to go in surrounding areas (Wimbledon, Colliers Wood, tooting and mitcham)."
• "On arrival, the service was chaotic - not clear who to speak to, where to drive on entering and park on a busy main road."
• "The manager of the shop was incredibly rude to people."
• "The worker's lack of communication skills and disregard for customer service was evident throughout the entire experience."
• "Very expensive compared to local small garages tyre cost combined with labour cost as added fee."
• "No attendance at the reception either!"