Kwik Fit - London - Golders Green - Finchley Reviews Summary

Customer Service

Pros:

• "I received a great service from this branch."
• "Keith was a great help and fixed my car quickly and efficiently."
• "I was met by KEITH upon my arrival, knew exactly what I had booked my car in for."
• "Mas and his team are both professional and personable."
• "Maas, Rob & Mohammed are A team. & all credit goes to Maas the manager."
• "Really recommend them."
• "I was seen on time and my vehicle dealt with quickly."

Cons:

• "Shop is a right little girl now. Used to be good but now got new staff who have no customer service skills and are very dishonest."
• "Very poor. Price reflects the quality of the service that you get, which is the worst possible."
• "They claim to have specialist knowledge about Range Rovers and capable of servicing them but in fact they have no clue."
• "The staff, without thoroughly inspecting my vehicle, proceeded to recommend replacement parts that were entirely unnecessary."
• "Very bad customer service. The person who spoke to me was rude."
• "I wish I received better customer service and I was talked through details more."
• "The service received at this establishment has left a sour taste in my mouth."

Pricing and Charges

Pros:

• "Got drum breaks, break calipers, wheel alignment and a new tyre here with life time guarantee for £570 with the cost of fitting."
• "Great service and reasonably priced."
• "The manager fit me in even though I didn't have an appointment."
• "Clean and calm garage with friendly, relaxed and efficient staff."
• "Pricing seems very fair."
• "They could stop this by sealing the rim for a very reasonable price."
• "The price is £45... they only cost £10."

Cons:

• "Today I have discovered that my Daughter has been charged a ridiculously high price for changing the rear brake shoes on her Volkswagen Fox."
• "Once we turned to Kwik Fit, we had to pay extra £60 for air con recharge."
• "They then charged me £40 for 'diagnosing the fault' with the car even though I was the one to tell them what was wrong with the car. Crooks."
• "Fitted a tyre the wrong way round and, most recently, attached all four wheels using a tool so powerful that I had to employ a welder at a cost of £110 to remove the locking nuts."
• "Quote was also more expensive than the dealer with no genuine parts used. I mean who would pay for that!"
• "Only docked a star because the only tyre they had available were the super expensive ones."
• "I feel the prices & cost of my repairs were too expensive."

Professionalism and Honesty

Pros:

• "Keith who took care to explain everything to me!"
• "This young man has excellent customer service skills keeping all of us (customers) notified of current progress of our vehicle and asking if were ok."
• "Mo at Kwik Fit in Golders Green gave me the best customer service experience I have EVER experienced."
• "Steve the branch manager was very quick and professional at dealing with this matter."
• "Shout out to Manager Steve for first class customer service."
• "The examiner Mr. Felix was a nice guy, who explained the observations after MOT."
• "Service and attention were excellent. Friendly adviser. The tyre issue was easily identified - a nail."

Cons:

• "I dealt with a very dishonest person there (Keith). Shameless and obvious BS."
• "Maybe all tyre-fitting places are like this, but these guys are straight-up liars."
• "I must say, a bit unprofessional of them really."
• "I was shocked by lack of professionalism."
• "The lack of professionalism exhibited during this process highlights a significant gap in their commitment to providing quality service."
• "The poor customer service, as well as the staff's inclination towards dishonest practices and inadequate diagnostic methods, have left me disheartened and unwilling to return."
• "Their eagerness to sell rather than genuinely address my vehicle's needs was unsettling and undermined the trust I had placed in their expertise."