Kwik Fit - London - Streatham Reviews Summary

Customer Service

Pros:

• "Very happy with the service received."
• "They very quickly solved my issue with my vehicle and managed to get my seen and back on road instantly considering they where very busy."
• "Having my car service done was quick and pain free."
• "Incredible, professional and friendly service!"
• "I’m so pleased with the service I’ve recently experienced with quick-fit Streatham."
• "Amazing service and quality of work."
• "Had a really great customer experience with Kwik Fit... Communication was great and transparent."

Cons:

• "REALLY HORRIBLE CUSTOMER SERVICE We all have bad days but it was hard to explain this one, very weird"
• "The service is poor, and unfortunately I proved them right."
• "They were delayed in completing the work and so offered a discount over the phone but did not give the discount when I came in to pay."
• "I left hugely disappointed and was displeased with one member of staff, who adopted a somewhat hostile nature demonstrated in his body language."
• "The booking system was a shambles. I made the appointment by phoning the number on the reminder letter and turned up at the garage at the appointed time. They had no record of the appointment and could not see me that day."
• "Cowboys out to take advantage!"
• "AVOID AT ALL COSTS. You’re better off going to a small local garage than these scammers."

Booking and Scheduling

Pros:

• "needed a battery change, booked in online as price inc fitting and disposable was cheaper than diy."
• "Came for an MOT, very good online pre-booked price at £30 - friendly staff."
• "Service was very good in that i was able to quickly book an online test."
• "I booked my car for changing 4 tyres purchased online and was very pleased with the service received."
• "Book everything online since walk up price is higher."
• "I got a cheap £22 MOT, which seemed great value and convenient..."
• "Good customer experience. I've been going to the Streatham branch for years and it's nice to see familiar faces."

Cons:

• "Took my car here to replace coil springs. Dropped the car at 8:30 all OK got a call at 2 saying the parts still hadn't arrived."
• "Initially the car was supposed to be ready at 4pm on Friday... waited nearly an hour to be told that it couldn't be done that day."
• "Booked an MOT, dropped the car off and was told it would be an hour. Came back an hour later, car up on the ramp - radio going full blast with the football commentary and several members of staff standing around listening."
• "Booked in 3 days in advance to have my brakes checked booked for 10.30 when I arrived they said leave the car we won't be able to look at it till 1.30."
• "Impersonal service and completely unhelpful. Booked in for an MOT and called the day before to ask them to diagnose a battery issue- was told to bring the car early to appt and they would help with the battery. On arrival a presumably different person informed me there was no time to do that."
• "on the day, i had to wait a bit longer for my car as the tester was running late."
• "It was pointless to book an appointment, ended up waiting on site for very long time."

Quality of Work

Pros:

• "They did no work on my car although I paid upfront."
• "I would like to thank this kwik fit in streatham (london) especially Mark (the manager) and James and Pedro they was all amazing and so helpful."
• "These folks have done me, proud each time I’ve gone… Fitting batteries, tyres etc really efficiently with no unexpected extra charges, And explaining what they’re doing, and why."
• "Mark and Chris were amazingly helpful and stayed late just to get my vehicle done. Both extremely friendly and honest about my repairs; they were happy to go the extra mile."
• "UPDATE: Mike the manager was very unhappy with how we were treated by his staff, he got in contact with us and did the job for free as a way of apology to us, which is great."
• "The team here absolutely saved me when I came in with a flat. They went out of their way to help even though I had come in late in the day."
• "My work van appears to have uncommon tyres but these guys helped me out, ordered some in, approved by europcar and got them changed in no time."