Address: 997-1003 High Rd, London, N12 8QX, United Kingdom
Phone: +442084465368
Rating: 4.2
based on 311 reviews.
Customer Service
Pros:
"Great customer service - thank you. Much appreciated!"
"The manager Steve was very friendly, professional and honest!"
"Absolutely lovely and genuine staff."
"They kept me updated with any issues my car had during the MOT service and talked me through problems and offered me most cost efficient solutions."
"Very sympathetic and quick service from James with a tyre problem shortly before closing time."
"Excellent customer service. Extremely polite and helpful staff, work carried out efficiently with care and completed on time with explanations and updates."
"Staff were friendly and efficient."
Cons:
"Old fashioned rip off merchants particularly targeting woman. Stay away."
"This person was uninterested, with mumbled answers and had zero customer care and left me with the confirmation that the customer is not important or worth bothering with."
"I came here to see if I could book in for an MOT one of the staff members didn’t even acknowledge me as she was too busy texting on her phone."
"I went in hoping to get a puncture in my tyre repaired. Upon arrival the lady who was working that day (I think the manager) was incredibly rude to me from start to finish."
"The staff members who were working on the cars were playing such loud music to the point I couldn’t even hear myself think."
"Booked for an MOT, some system errors with online booking but got sorted out... Just some moody woman waving around like I was her poodle. Won’t be going back."
"Do not go here. Went this morning as my car had been booked in by my leasing company for a service. The man on reception refused to acknowledge I had a booking."
Efficiency and Expertise
Pros:
"I had an exhaust system that was falling apart - from the start Keith and his entire team were enormously helpful, friendly, quick and efficient."
"Yet again Whetstone Kwik fit were excellent- fast, efficient MOT."
"The team at Kwik Fit are experts in their field and provided exceptional care for my car."
"Keith is excellent, he is an honest and extremely knowledgable."
"As always, great service and they are willing go above and beyond to make sure you are happy."
"Such a great team! I went in with a punctured tire and within 10 mins, they had fixed it and checked the tired to make sure there weren't any other damages."
"Always a great experience with the team at Kwik Fit Whetstone - professional, quick, happy to help with unexpected issues even when very busy."
Cons:
"Was told to arrive 15 mins early for the appointment but found a queue of cars because Kwik fit was late opening."
"When picking the car up, all 4 tyres had different pressures (none of them correct as per the manufacturers specifications)."
"After the breaks check, I have been recommended by Kwik Fit Garage for break disk and pads need to be changed in my BMW however after changes the the breaks are not working properly it is worse than previous one."
"This place also doesn’t have enough parking for customers which is another downfall."
"Been there today for a puncture. First answer was that they needed to see if it could be fixed or if I needed a new one, after saying yes we can fix I left the car for 40mins and came back to see that the tyre wasn't fixed."
"Hmm went here today with a puncture and they couldn't help as they were fully booked."
"Booked air con recharge for 9.30. Arrived promptly at 9.25. Told it would be ready in an hour. Arrived back at 10.25 to see they had not even started work."
Honesty and Integrity
Pros:
"Any other garage could have capitalised on that, so I appreciated their honesty and integrity."
"He said he would be happy to inflate my tyre anytime in the future & did not charge me at all for his time on this."
"Honesty is rare these days. One garage told me a new tyre was needed while in kwikfit I was told it was repairable."
"Rather than just take my money, Keith insisted on testing my existing battery and gave it a clean bill of health."
"They found a nail in the tyre but fortunately it only needed a puncture repair."
"They didn't charge me and sent me away. You don't get this kind of customer relationship anymore nowadays."
"Steve was brilliant as was his team. Honest, thorough and transparent."
Cons:
"Got fleased. Of course they found a way to charge fitting even though website says free fitting and checks for a new tyre."
"Instead they tried to pressure sell me them doing the work themselves (3x more than going to a normal car mechanic)."
"I am not a bank, you should not make customers act as your cash flow source for these situations, you need to be able to offset new costs against refunds."
"I was told that they could not offset the new cost from the refund and I had to pay again for the service offered while waiting for a refund."
"So, in summary it is absolute waste of time and money. This need be improved and corrected."
"But there was a time around 5 years ago when I started making up faults and charging customers which was very disgusting."
"So, I am in an opinion that either your MOT has not been done properly or there is competency issue of your service team."