Address: 4-12 Albany Rd, London, SE5 0DS, United Kingdom
Phone: +442077018161
Rating: 3.8
based on 135 reviews.
Customer Service
Pros:
"Staff may look stern in the face but they are very friendly, competent and knowledgeable."
"He did the repair, inflated the tyre back up, submerged it again and held it under to confirm the leak was fixed and to show me."
"Their service is amazing, they allowed me spare tyres so that can drive whilst the alloys were refurbished."
"I have been here many times over the years and I have to say they are good at what they do."
"Tom was great, he was very quick to greet me as I arrived and was very professional throughout, got my tyres changed quick and efficiently and was outback out on the road."
"The service was great and employees very polite my new tyres were fitted quickly."
"Friendly, professional and quick!"
Cons:
"Rudest experience I can ever remember at any business."
"Terrible service and quite intimidating to me as a lady."
"Very very rude service. My partner came before 7pm (opening hours till 7.30pm). Manager before leaving told to guys not to do discounts and close shop!"
"Terrible customer service... prices are always inconsistent... prices are sometime more than other garages and when asked why they get rude to you."
"Do yourself a favour and avoid this place! Overpriced, no communication from the staff, all they want to do is to rip you off."
"Very rude and terrible customer service from management."
"Customer service isn't a thing here."
Pricing
Pros:
"Prices may be expensive but having good tyres is a legal MOT requirement so again spend the money on high quality rubber always."
"I would highly recommend Madhouse if you need good tyres at quality price and good customer service also."
"Good, tested, cheap, second hand tyres and great friendly staff."
"Ernest will give the best prices in London."
"The pricing was very reasonable too."
"For sure I would highly recommend anyone that needs tyre replacement or alloy wheels service to go to them their price is very reasonable in my opinion, and fantastic service thank you mad house tyres!"
"Following dad's advice I popped in and picked out 2 Michelin tyres... It cost £80 for a set of matching Energy saver wheels."
Cons:
"Came here as i needed 2 front tyres replaced, the guy that served me was fast, very polite and friendly, however i definitely was ripped off for the price I paid."
"Well overpriced Rip off merchants. Went for a tyre puncture repair which cost usually £5 they tried charging me £25."
"Massively overpriced and below par service."
"Absolute scam. Biggest rip off. Came in with a punctured tyre while at work and tried to charge me over £100 for a new tyre saying second hand weren’t available."
"AVOID this place they are a rip off especially if your a woman on your own."
"JULY 2023 review. - AVOID! Unfortunately the reviews are true. Tyre change suppose to be £35, for there that was charged £50."
"Visited madhouse to have a front tyre changed after a puncher changed £140 pounds. three weeks later I had a problem with the other front tyre so I went to set tyres in sevenoaks same tyre supplied and fitted £69.99 avoid this place if you dont want to be ripped off."
Professionalism
Pros:
"I have just had two tyres fitted to my caravan by your engineer Mantas. All handled with utmost courteousness and professionalism."
"Tom in particular has been extremely helpful in diagnosing alignment issues with my steering, never rushing and taking maximum care!"
"Brilliant service and has been for the last 15 years. Guys there are super awesome and very friendly."
"Very professional, very quick, A* service, affordable prices."
"Visited on 2/11/23 and was greeted by a young gentleman with canerows who’s name I didn’t catch, i needed a faulty tyre replacing and he went above and beyond to make sure everything was exactly how i wanted!"
"I truly appreciate his attention to detail and professionalism."
"Fantastic service. Easy to deal with on the phone, arrived quicker than expected, and were thorough and efficient."
Cons:
"The worst experience I have ever had! Very unfriendly and terribly unprofessional."
"Refurbished my rims then ended up leaking air as I woke up in the morning with them all flat."
"Got a nail in my tire went there to get it fix which they did after completely scratching the rims all the way round."
"These guys used to be fair. Now they try and rip you off - beware."
"Booked through black circles - a bit chaotic and the mechanic didn't appear to understand how to use a torque wrench to tighten wheel nuts."
"I called to report the problem but they were quite dismissive of the problem."
"The companies a con, requested for an alloy refurbishment, quoted £70 on the phone, when I got there said it would cost £75."
Integrity
Pros:
"If you are patient and polite you shouldn't have any issues."
"I have been using this type of service for the 3rd time in 5 years. trust. from the first call to work. billing and even advice. best service and respect."
"Always have a good experience when coming here. Car maintenance is usually a chore but its good to know companies like this are honest, genuinely help and have a friendly first attitude."
"Great place in my experience, honest, fair and fast."
"He attentively listened to my preferences and even double checked my request."
"Madhouse tyres are the people who can sort out issues with your car tyres."
"The whole fix process only takes 20 minutes. Strongly recommend!"
Cons:
"Just because I’m a woman and I look like a teenager think you can scam me."
"Terrible customer service... prices are always inconsistent... prices are sometime more than other garages and when asked why they get rude to you."
"Rip off they will try and sell you stuff your car doesn’t need."
"Absolute scam. Biggest rip off. Came in with a punctured tyre while at work and tried to charge me over £100 for a new tyre saying second hand weren’t available."
"AVOID this place they are a rip off especially if your a woman on your own."
"Just realised how much of a thief these people are."
"Stay well away, opportunist thieves, quoted me £25 to remove a nail from my tyre this evening."