The Rose And Crown Reviews Summary

Food Quality

Pros:

• "This is my third visit to this lovely pub .. food excellent.. very tasty..great atmosphere"
• "Food was tasty and at the correct temperature."
• "I ordered the vegan lasagne and my friend had fish and chips they were both presented well and tasted nice."
• "The food was amazing although the pub was extremely busy the service didn’t falter."
• "Food cooked to perfection."
• "The food was so LOVELY and very reasonable prices."
• "All the food we had was tasty and well presented."

Cons:

• "Had our table booked for 5, lunch took 50 mins to come and when it did it my opinion was just about average."
• "One of the worse dining experiences I've ever had."
• "Thr fajitas were very disappointing."
• "Went tonight, not impressed with the food, my was fine I had burger, mary had mixed grill not very good steak was tough could chew it."
• "Unfortunately I found the food very dry all the meat was very dry."
• "Food bore no resemblance to the photo. Was just served on a bed of onion and 3 slices of courgette."
• "Once food arrived it was very bland, rice exceptionally dry and the vegetables on a sizzler plate had clearly been boiled as they were full of water."

Service

Pros:

• "Simon even went out of his way to entertain my daughter when she getting restless."
• "would like to give a special mention to jake ..he was very helpful and friendly..always asking how everything is and bought our drinks to table aswell"
• "The staff was again very helpful and very friendly."
• "We all was served by a sweet lady called Wendy on Thursday evening and she was so polite and ever so kind and very helpful indeed."
• "Josh, who served me was polite, friendly and helpful, especially regarding the app."
• "The staff, were excellent, really friendly, really polite and were apologetic for a delay with the food."
• "All the staff were courteous with a special mention for Hillary who was Very attentive and polite."

Cons:

• "Waited nearly an hour for our food, I would understand and expect this has we have Come Friday, Saturday or Sunday evening."
• "The staff member was one of the rudest people i have ever met."
• "Staff were very confused and approached our table twice with somebody else's food."
• "Staff were friendly but busy so we didn't complain, we just went."
• "Awful service very slow we were told a delay in food but then it was nearly an hour with no apology or update."
• "Service was very slow."
• "Terrible service tonight at the rose and crown. Huffing and puffing waitress , was very slow at delivering food and even slower at collecting the plates."

Ambiance and Cleanliness

Pros:

• "Trational pub atmosphere, relaxed and friendly staff and customers."
• "Great local pub with warm and welcoming atmosphere."
• "Great atmosphere people were happy and friendly service was a bit slow and took away to get what I ordered through the app. Was with my daughter who was happy and other kids were there lots of options and drinks are great price."
• "The premises was really clean and inviting."
• "Place was lovely and clean and very happy with social distancing and safety measures implemented."
• "Great service and atmosphere to catch up with friends and family in a friendly relaxed pub."
• "There was plenty of space, table service was friendly and efficient and we felt really safe and secure."

Cons:

• "Wonky tables so moved to a booth, the booth smelt stagnant, moved again to a sticky table obviously not been cleaned."
• "Inside didn't smell good not very clean sticky tables."
• "Food all over the floor."
• "But the cleanliness is a 1, so disappointed."
• "The table clearly hadn't been cleaned and we had to get someone to come and clean it."
• "Meals we're a poor size, they weren't sizzling as guess what no onions which we were not told about."
• "A drop in quality from previous visits. Smaller portions and staff overstretched, overall drop in cleanliness as well."

Value for Money

Pros:

• "Also drinks prices are bang on! Perfectly reasonable."
• "The food was so LOVELY and very reasonable prices."
• "Such a nice place to dine at the rose and crown."
• "We all had friendly service and the food was great. Excellent value!"
• "3 persons ate. Fresh food. 2 mains for 10 good deal as one is average of 8.00."
• "The prices are very reasonable and the atmosphere pleasant."
• "The price was awesome value when you consider that you are paying little more than a meal deal lunch at a local store."

Cons:

• "Pre lockdown we visited regularly. Since reopening we've been twice visit one was poor and today the food was cold and not great portion size."
• "VERY DISAPPOINTED... Change the new manager or send her for training and teach her how to interact with customers and develop her listening skills."
• "Only shame is when the football is on the TV's at lunchtime with kids present and the yobs are shouting 4 letter words across the pub."
• "When Food came out we wanted salt, our salt was blocked so tried about another 4 salts off other tables, all of them was blocked so had no salt for our food."
• "I was not happy the app had an offer which was supposed to be available till August 2023 and apparently it wasn't valid."
• "Food cold some food missing off plate told we were lucky we got served asked for dessert told kitchen was closed table checked 20 minutes after food was served staff rude and rolled they eyes at me"
• "Pub food at its lowest standard, sizzling steak on a bed of burnt onions, they felt the need to slice the underside of a crust of bread in order to make a couple of pound, waste of money."