Giraffe Reviews Summary

Service

Pros:

• "It’s refreshing and wonderful to be greeted by friendly staff, with charisma and personality and service above what we have been accustomed to!"
• "Chloe was an absolute star. She was engaging, kind, patient (with us all!) and had a happy and helpful attitude."
• "Friendly staff and a special mention to the guy who took my order, Mahmoud, who was so chatty and able to spread good vibes!!!"
• "Food was very good are second time here during are layover from the USA. Are waiter Ramzi was very polite & helpful."
• "Amy and Dave served us and the service was quick, friendly and helpful."
• "Excellent service from Aleksandra - awesome food always when I have visited."
• "Service was quick and friendly and nothing was too much bother."

Cons:

• "The lady serving us was generally quite rude and made it a terrible start to the holiday."
• "Horrible service with drinks arriving way after the meal, there was no one to seat us, and servers ignored our table."
• "Staff seemed very rude and unhelpful, took a very long time to be served."
• "Service slow. Tables dirty and they had run out of salad that is advertised as a side."
• "Service was slow, probably short staffed."
• "Service..the worst I'd ever had..slow and rude."
• "The service was horrendous the staff made it nearly impossible to pay the bill I nearly walked out after waiting 20 minutes to pay."

Food Quality

Pros:

• "Food is good, from a varied menu."
• "Everything was fresh and the service was fast and lovely."
• "It turned out they did gluten free food and it was amazing... I loved it."
• "Food was excellent."
• "The fish & chips was good."
• "The food was plentiful and to a very high standard."
• "Food was delicious and served quickly."

Cons:

• "Would not recommend eating here ate here last week 8/2/23 and had the brunch ended up sat on the toilet for the next 5 days with food poisoning."
• "I purchased the Smokey Joe burger, weak flavour small and overpriced for what I've had elsewhere."
• "Disgusting. On a par with a tesco ready meal but 5 times more expensive."
• "Food expensive for such a small amount. Beans came with a dry skin on, scrambled eggs were like plastic and the bacon over cooked."
• "Prepare to pay £15 a head for food you could make yourself near blackout drunk, god rest your soul."
• "The all day breakfast looked like it had sat there all day. The fried eggs were rock solid. The beans had got a crust on them & were hard."
• "The worst burger and chips we have ever had."

Value for Money

Pros:

• "Had a lovely tea here - rockin' Ruben sandwich with fries, very reasonably priced at £8.95."
• "Breakfast was good and served hot…reasonably priced..staff a credit to the company."
• "One of the easiest places to use in term 1 and good menu selection. Out of the way upstairs before the gates so tends to be quieter than the rest. Not expensive in comparison either."

Cons:

• "Food was what was to be expected and it was rather pricey."
• "Toast with jam (the butter was almost too cold to spread), an avocado smash (not mine, but it looked and smelled great), a fruit tea and a black coffee cost £15 95."
• "Absolute rip off at £100 for 5 people. Try somewhere else."
• "Paid a ridiculous £20 for 1 pint 1 fruit juice and a small bowl fries and 6 onion rings."
• "However the food was a bit bland and came in small portions."
• "Massively overpriced... I gave it one star because I couldn't give it none."
• "Nearly £30 for a small side salad and ribs main meal! Disgusting, wouldn't recommend to anyone."

Staff Attitude

Pros:

• "Well done to all of the staff here at terminal 1 Manchester Aiport today!"
• "Top marks to Zoe she was lovely and such a pleasure to have serving."
• "What made this visit to Giraffe a good experience was the fantastic service from Laura- not often these days to see and hear and it was with all customers not just us!"

Cons:

• "Several of the staff stood around talking when people needed to be served."
• "Management don’t seem to know what to do with one poor young waitress running around doing the work."
• "Restaurant medium full, multiple staff completely ignored the growing queue to be seated."
• "My waiter was brilliant (and if just assessing him would give 5 stars) however an assistant CJ was incredibly rude and unpleasant."
• "Service was abysmal with rude and dismissive servers."
• "The attitude and lack of customer service of the manager at this time and lack of staff at the Manchester branch is just a joke."
• "The service was horrendous the staff made it nearly impossible to pay the bill I nearly walked out after waiting 20 minutes to pay."