Burger King Reviews Summary

Service

Pros:

• "The service fast and the atmosphere good."
• "Staff have always been great when I've been here."
• "Professional staff with great manners. Cashier named Emma greeted us with a big smile, made us feel welcome."
• "The lad who served me was polite and friendly."
• "A crew member called Divakar took my order at the till. He is very polite and knowledgeable about the menu."
• "The staff member Bisma not only provided amazing service but made sure my order was correct."
• "The staff were really friendly, and our order was correct."

Cons:

• "The worst experience of my fast food life. This is meant to be fast, it was anything but fast. Waited over 30 minutes to get served!"
• "Horrible service, the hamburger was reheated, the onion rings were inedible and the staff that attends very slow and without interest to do a good service."
• "Service here was slow on a Friday Evening."
• "I waited 15 mins to get served, there was only 1 person serving a massive queue."
• "Experienced absolutely TERRIBLE customer service here about 10 mins ago."
• "Very slow service 2 staff members serving 1 customer at a time and burger was Stone cold."
• "Atrocious staff with no service."

Cleanliness

Pros:

• "The restaurant was clean."
• "The place is clean, bright and just a good atmosphere to be in."
• "Inside was clean, self-service drinks with any flavour too."
• "The lady who was cleaning was excellent."
• "The dining area is very clean and tidy."
• "The table was clean, as were the toilets."
• "It's nice to sit upstairs and look out over Piccadilly gardens."

Cons:

• "Environment is pretty untidy too as well as till points and restaurant was dirty."
• "The restaurant is a grim and desolate place."
• "Seating area very shabby & dated."
• "The place was dirty and there where midget flies all over was scared to have a bite of my burger in case I swallowed a fly."
• "The restaurant was a mess with packaging, wrappers, and spillages everywhere."
• "Dirty, scruffy place with a moody atmosphere- place seems to attract the odd character."
• "Dirty loos always flooded upstairs and downstairs."

Food Quality

Pros:

• "The burger was nice enough, not brilliant but nice."
• "Fantastic Visit - My carer and I both had the Rebel Whopper burger meal... it tasted really good."
• "The food is always hot and fresh."
• "I had a good meal here. The burger, as usual, didn't disappoint me- made from good beef."
• "Food was freshly prepared and hit the spot for the drunk munchies."
• "The fries are the best thing on the menu. Hot and crispy."
• "The food itself was nice."

Cons:

• "The bacon was stone cold and uncooked."
• "The food was rather appalling to say the least."
• "Patties were cold, bacon was ice cold like it was literally just pulled out of a fridge and placed on the burgers."
• "The onion rings were chewy and stale, it was like eating a tyre."
• "The food was disgusting waste my money here. Only had 10 left and this food was cold uncooked junk."
• "The chicken in the burger was so dry."
• "Ordered a bacon double cheeseburger XL, lukewarm, dry and some how pink in the middle of the burgers."

Value

Pros:

• "If you keep the bill and check on the back side, you can leave feedback on their website and can win some free items with the code you generate."
• "The food it's self was reasonably priced and good quality, can't really fault that."
• "Their food demonstrates the true value of fast but standard quality food."
• "Price is very reasonable."
• "The price was reasonable - £40 for meals and drinks for 2 adults and 3 kids."
• "If you want a good burger- Burger King is the king. Make sure that you have their app installed and check out the offer section."
• "The app offers are great value too!"

Cons:

• "You leave holding a cold burger, stressed, disgruntled and £10 down."
• "£31 for 2 meals, and some Doritos Chilli Heatwave chicken fries!"
• "I couldn't believe that I asked for bbq sauce and it was 20p each."
• "Staff are warn out, food can take up to 40 minutes to order then receive."
• "Shocking £8.49 for a burger that’s disgusting."
• "Food was extremely expensive."
• "The food is overpriced but a lot cheaper if you use Metro vouchers or the app."

Atmosphere

Pros:

• "Nice atmosphere at this store, more relaxed than most fast food restaurants!"
• "Covid-19 Protocol was followed throughout."
• "It has an upper seating area which is warmer than the downstairs area."
• "The food quality is still better than McDonald's."
• "Great atmosphere, tasty food and really friendly staff."
• "The security guards who work nights are also unbelievably good at their job."
• "Being in the centre of Piccadilly Gardens it can get rough at night which is no fault of Burger King, they have a security guard on at night so be aware if you plan to visit late in the evening."

Cons:

• "This is one of the most cursed places I've visited recently."
• "This particular Burger King at the moment seems to be a haven for drug dealers."
• "The restaurant is a grim and desolate place."
• "Joke!! What the hell is going so wrong in here.... no queuing system people just stood around hoping to get served."
• "Terrible atmosphere, no music."
• "Then sit in a freezing cold room full of drug dealers and homeless people."
• "Felt very intimidated & glad it was not dark or night time."