Big Easy Restaurant - Kings Road, Chelsea Reviews Summary

Food Quality

Pros:

• "Lovely food and great American Western atmosphere."
• "So tasty! I had the £15 lunch special— half lobster with Prosecco."
• "The freshest lobster you can get at an amazing price."
• "The food was absolutely delicious and we enjoyed every bite."
• "Fantastic food at an extremely good value."
• "The lobster was delicious and very meaty, completed with a delicious simple garlic butter sauce."
• "Very tasty lobster, big selection of cocktails, atmosphere of American diner."

Cons:

• "everything except the chip and Mac and cheese are not fresh but we were hungry the lobsters were not fresh and doesn’t taste close to ok."
• "For the price, the portion could’ve been bigger."
• "The Chunky chips too chunky and therefore not adequately fried, prefer skinny fries."
• "Lobster was over cooked, ribs were undercooked and not hot."
• "Food blah. Steaks were tiny even though they apparently were the larger size."
• "The rib was the worst on the plate. It was underseasoned, with less bbq sauce than I have ever seen."
• "The starter which was popcorn shrimp was so overcooked the shrimp had shrivelled up into almost nothing!"

Service

Pros:

• "Service was good."
• "Upon arrival we were greeted by a lovely lady called Nyasha who was polite and friendly."
• "I think the service was fabulous."
• "Service was quick and friendly, drinks was great."
• "Our server was Kelly. She was very good. Very attentive, polite and professional."
• "Staff were very friendly and welcoming which Improved the atmosphere."
• "Ibrahim was a fantastic server. So efficient and on point with his timings."

Cons:

• "However service is lacking (had to call staff to the table to order)."
• "It took a long time to be served by any of the waiters despite having children on our table."
• "Service was poor as usual with it taking a minimum of 10 minutes each time to even find a waiter let alone order or ask for anything."
• "Terrible service. Waitress couldn’t care less."
• "Despite booking for a Birthday meal no additional effort had been made by the staff to acknowledge this which was disappointing."
• "The worse service I have ever experienced, rude waiting bar staff deputy manager useless..."
• "When we did mention the rubbery lobster the waitress didn't seem to understand that this was actually an issue."

Atmosphere

Pros:

• "Evening's here however are fun when there is music on..."
• "Live music and atmosphere were very peaceful, my family had a great time."
• "Great atmosphere with a live band in the evenings."
• "Amazing place! Me and my partner stumbled upon it after our long day walking around and we are glad that we've stopped at Big Easy!"
• "This place is outstanding! The atmosphere is so on point staff lovely and it’s the happening place of Chelsea."
• "The atmosphere was good, live singing and warming."
• "Great Western country songs being played but you can still have a decent conversation."

Cons:

• "Nice place, but the basement smells a bit damp."
• "There was a massive Christmas tree light plug that I didn't see initially until I caught my thigh on it."
• "I would not recommend this place at all. Bad atmosphere. Service was super slow. Steak was hideous and small … shameful really."
• "The food quality has gone down hill."
• "Where we were seated was infested with fruit flies."
• "Unfortunately for us, we found a cockroach on the wall, put us off our food."
• "The whole area was hot due to the small space / many people present and the AC was not turned on to accommodate this."

Value

Pros:

• "Awsome place if you want unlimited shrimp on Tuesdays..."
• "Kids meal great value for money as food was a decent size."
• "They have different offers during the week and they are definetely worth it!"
• "Ludicrously good value."
• "Worth the hype and good value for money for quality and portion size."
• "The value for money was great and all the staff are so, so nice!"
• "HALF A LOBSTER AND COCKTAIL UNDER £25. One of my fave places to eat in london for over 10years. Great food at an even better price."

Cons:

• "My only complaint was that the unlimited shrimp was not bought out quickly enough."
• "The drinks were very good but perhaps too expensive for the quantity."
• "Food was served cold though :( Chips are not included. So when you add chips and drinks to expensive lobsters dinner ends up very expensive for what it is."
• "Ribs were good but felt overpriced for the smallish plate."
• "Voodoo Shrimp starter was served up with 4x shrimp... not worth the £25 price tag."
• "It wasn't worth £30 per person."
• "Just a shame that the portions are quite small for the price."