Haute Dolci Manchester Reviews Summary

Customer Service

Pros:

• "The service was very quick and the staff are all extremely helpful."
• "Customer service is 5 star. I would especially like to mention and thanks to Narinder."
• "Excellent service from the store manager, who recognised it was her birthday without us having to say and brought out a complimentary birthday platter."
• "Thanks to the young man that took our orders and ensured we had a great time."
• "Seeing my elderly mum he made her a warm tea on the house and said does 'mum' need anything else!."
• "The food service, the staff and the atmosphere in general was superb!"
• "The staff are really friendly and there’s so many desserts/drinks to choose from."
• "I felt very welcomed, comfortable and the staff were very friendly and polite."

Cons:

• "The place wasnt busy, but took a long while to bring the desert."
• "We ordered a San Sebastián cheesecake and 2 drinks. After 5 mins we were served the cheesecake but then we had to wait an additional 10 mins for cutlery."
• "The waiters didn't really acknowledge us when ready to order and put down the wrong quantity of cutlery."
• "The manager at the place, who has a bald head was extremely rude and didn’t even give me and my friends time to properly order our food."
• "The manager was so rude about our enquires about being overcharged."
• "They took so long and the waiter was mean. He fat shamed us."
• "Absolutely terrible customer service the manager was so rude."
• "Manager is extremely sneaky overcharges you and charges you service charge without even asking."

Food Quality

Pros:

• "The desserts we ordered were amazing, even down to the little details like good quality cutlery."
• "As for the desserts, they lived up to the establishment’s name, delivering on both presentation and taste."
• "The rich, velvety chocolate shots were perfectly balanced with the smooth and creamy vanilla ice cream."
• "We recently tried their biscoff croffles and they were amazing, super fresh and delicious."
• "The desserts were brought out really quickly, with minimal waiting time."
• "Always love visiting Haute Dolci - this was my first time visiting the Manchester branch and it didn't disappoint!"
• "The ambience was delightful, and the desserts were beyond delicious."
• "The beautifully presented desserts are bursting with flavor and the witty names add a fun and unique touch."

Cons:

• "While they excel in the realm of desserts, their savory options fell short of expectations."
• "The hummus served with Hovis bread was an unusual combination, and the chicken turned out dry and off-putting."
• "The chips seemed to suffer from unchanged oil, giving them an unappetizing taste."
• "The vanilla milk cake was to sweet and literally tasted like ras malai."
• "We ordered a cheese cake and chocolate cake and it tasted like it had been in the fridges over a week and definitely not fresh."
• "The cheesecake tasted woeful and the crust was horrible."
• "The food took about 40 minutes to arrive."
• "Chicken Burger had no taste and with desserts they brought the wrong dessert first."