The Laundrette Reviews Summary

Food Quality

Pros:

• "All food was absolutely delicious. Pizza bases were thin and light and filling. My Mac n cheese was really very tasty."
• "The food was great and they managed to cater for a garlic intolerance."
• "Really great food with lots of vegan options. Desserts in particular were spectacular."
• "The food was very tasty and the menu had a great range."
• "Delicious food especially the cheese fondue and Korean cauliflower wings."
• "Food was quality very well presented the atmosphere was very welcoming and was a feel-good place to be."
• "One of the best meals we’ve ever eaten. Me and my wife had 2 ribeye steaks with a large portion of mac and cheese."

Cons:

• "The food just doesn’t live up to the same standard."
• "Food is nice, but small portions and overpriced."
• "Food was no better than Wetherspoons and upset our stomachs that eve. Food didn’t taste fresh."
• "The Mac and cheese we had was unbelievably greasy and bland, we ordered 2 portions of chips (£4 for a small portion!!!) one came halfway through our meal, only after asking we received the other portion 5 minutes after we had finished our meal and was asking for the bill!"
• "Most of the food was quite bland unfortunately."
• "The only real downside was a single, very cramped cubicle toilet for each of gents/ladies."
• "No one likes a soggy yorkshire pud and there was way too much bulk vegetables."

Service

Pros:

• "Our server (Louisa) was very nice and made us feel very welcome at the restaurant, and overall this really topped off the good vibes of the restaurant."
• "The service was excellent and the staff were very attentive and helpful. Clancy looked after us and really helped to make the visit an enjoyable experience."
• "Serving staff were all wonderful. Particularly Macara."
• "Ell made our visit incredible! She was so warm and lovely and made sure to be super personable."
• "Our last server Sophie had the right level of attentiveness. We never felt forgotten."
• "Service by Izzy was perfect! So quick, efficient, friendly, and knowledgeable."
• "The service from all involved was absolutely faultless."

Cons:

• "Visited here on a Sunday a couple weeks back. Food was very good as was the vast majority of the drinks. However what let the experience down is the service we received."
• "Service was very slow despite not being busy (lots of staff making themselves look busy but not really doing a lot)."
• "Judging by the other reviews we must have come on a stressful day for the waitresses maybe as we found them to be quite rude, and unhelpful."
• "Couldn’t get the staff’s attention for anything, immensely long wait time for first drinks order, immensely long wait time for food order."
• "However, the attitude of most of the staff we had contact with was appalling."
• "Service was friendly though a bit slow - we really had to wave to get their attention."
• "The service was a bit slow, but I guess that is to be expected when it is rammed."

Atmosphere

Pros:

• "Environment is nice with the exposed brick and the solid tables."
• "Amazing restaurant, unique and relaxing vibe, staff great."
• "It's so cosy outside with the sofas, heat lamps and throws, they even provide blankets with every table."
• "Really toasty outside with the heaters."
• "The atmosphere was very welcoming and was a feel-good place to be."
• "The heated outdoor seating area had a nice European vibe to it."
• "The atmosphere is amazing even in the outside area which is heated and feels as if you’re inside."

Cons:

• "I have no problem with dogs but allowing the dogs to sit on the benches outside where customers sit is a step too far."
• "The only negative, is that they allow smoking on the outside tables."
• "You can barely hear anything due to the loud music and for those with disabilities, there are no accessible toilets that I could find."
• "The only down side really was the volume of the music - really loud so it made conversation quite difficult."
• "The atmosphere was just customers like us waiting to be served and staff members walking around a mid-busy restaurant seemingly not prepared to engage with said customers."
• "Even though a beautifully presented cocktail, I couldn't even taste the alcohol in it."
• "It was a very disappointing experience because we were really looking forward to trying this venue... but the service was genuinely so so bad."

Accessibility

Pros:

• "Not too difficult to get to via tram from the city centre."
• "A bit tight, but wheelchair users can get in."
• "Parking isn't great but worth it when u get there."
• "There isn’t no parking at the restaurant but you can easily park on a side street as I did so."
• "A nice cozy little restaurant... Easy to find free parking on the streets."
• "Accessibility: A bit tight, but wheelchair users can get in."
• "They have an outside eating area that is covered and heated well, so even on a miserable rainy night, you will be well taken care of in the outside area, if that is of concern."

Cons:

• "The only real downside was a single, very cramped cubicle toilet for each of gents/ladies."
• "Main downside was the toilets - not enough for a bar that size and there are only baby changing facilities in the women's."
• "Little to no parking available on-site. *(not their fault)*"
• "The only reason I gave 4 stars is the difficulty in parking and the time it took for our food to arrive."
• "£15 per person cancellation fee is extortionate and unfair when people have a valid reason."
• "We had a two hour time slot and 30 minutes before we were due to leave a member of staff told us to leave."
• "The only negative, is that they allow smoking on the outside tables, which drifts into the restaurant."