Address: 74 W End Ln, London, NW6 2LX, United Kingdom
Phone: +442073721193
Rating: 4.3
based on 256 reviews.
Food Quality
Pros:
"The food is simply said amazing."
"Food was delicious, very close if not exactly to what you get in Czech."
"The food tastes great and feels homemade with lots of passion."
"Traditional and home made food."
"The food is very well cooked, decent size portions and reasonably priced."
"The food was delicious and the service very quick."
"The food is homely, delicious and authentic."
Cons:
"Overpriced, overcooked, does not taste like genuine Czech and Slovak cuisine."
"The food is very very bad. We ordered many dishes and none of them were good."
"Boiled potato tasteless, fried cauliflower tasteless, chicken soup tasteless, even Svickova not great."
"Sadly, food was not good. Svickova sauce was in fact parsnip soup from Sainsburys."
"The food is terrible. The lowest quality of bread, huge quantities of garlic that cover any other potential taste, sauces tasting of ‘80s stock cubes, complete lack of salt in many dishes."
"Food not as expected. Starter of 3 bits of fried cheese was so heavily coated in a thick batter, gross."
"I had a classic Schnitzel and the chicken was horrible tasting, even with salt."
Service
Pros:
"Love this place. Good vibe nice staff."
"Waiters are very kind and friendly, but it takes them soooo looong to come and serve you."
"I loved the staff who are always kind and go out of their way to provide exceptional service."
"The staff was welcoming and very kind."
"The staff was very kind and extremely professional."
"The staff went above and beyond. The food and service was excellent."
"The staff are very friendly and polite, drinks were good with a good selection, and the Czech food was delicious!"
Cons:
"The customer service was slow however I won't fault the waiters and waitresses - there were only 3 of them on shift and restaurant was quite packed, so I would say this is a management issue."
"Bit of an odd experience with the waitress."
"The staff's response to our queries was unclear and unsatisfactory."
"Waiters were friendly and welcoming however we had a feeling that it was taking a while for our drinks and food to arrive."
"The service was horrible, the waitress didn’t even let us finish ordering and left while we were still talking to her."
"As much as I understand that our waitress was fairly new, she simply did not care."
"Staff were lovely, but the service was extremely slow."
Atmosphere & Decor
Pros:
"There’s a beautiful garden at the back, where you can chill, drinking beer and enjoying the traditional Czech cuisine."
"This place is so beautiful and authentic, when I first entered I felt like I am back home."
"The atmosphere is amazing. Like old traditional Cheh and Slovakian restaurants."
"The place itself is nicely and decently decorated, reminding bygone era of postwar Czech emigration to London."
"The atmosphere was warm and had home feel."
"The building is historical and you can enjoy nice atmosphere for indoor dining."
"It's really nice to see that the prices of the food & drinks are very reasonable even though the restaurant is in London."
Cons:
"Every time I come this place seems to be getting less charming and more commercial and expensive."
"The decor has gone from really nice to something akin to my grandma's house."
"No atmosphere as restaurant empty."
"Unfortunately, the staff were RUDE in a way we couldn't understand. Especially against kids."
"The outside area is not really take care of."
"The garden was very dirty. The children play area was absolutely disgusting!"
"It’s a nice venue run extremely poorly, never coming back."
Management & Pricing
Pros:
"Reasonably priced and big portions."
"Good food, good service, authentic atmosphere all fairly priced."
"Not to expensive, £3 soups for example and of course great Czech beers and liqueurs."
"Even though the beer' price mightn't be the best, it's still pretty affordable and lovely."
"The quality of the experience is worth the price."
"It's outstanding value for money."
"Amazing food, service, and reasonable prices for imported drinks (especially given brexit and pandemic)."
Cons:
"So much has changed since I wrote review in December. The restaurant is under new management - set menu and higher prices, but the quality of food is not anything special."
"I would say it is slightly too expensive for what it is."
"Every restaurant should have a host who cares so much."
"A reduced menu, at much higher prices."
"We paid 88£ ( around 30£each) and it was not worth it at all."
"The menu is very limited and expensive."
"Food is overpriced, vegetarian dishes cost same as meaty dishes which doesn't make sense and the portions are as a half portion under the old management which used to cost £6."