Address: 363 Edgware Rd, London, NW9 6AF, United Kingdom
Phone: +442082002200
Rating: 4.3
based on 400 reviews.
Customer Service
Pros:
"He welcomed me like family and is just so professional, knowledgeable and probably wrote the 'good customer service' guide."
"Amazing Service from Abbas, he was extremely patient and provided excellent service."
"Really happy with the customer service he provided today."
"Customer services at Hummingbird Motors is amazing. I was very satisfied with the service at the showroom and Hussein helped me out with the car I purchased."
"Staff at Hummingbird were faultlessly polite, helpful and efficient."
"The customer care I have received throughout has been outstanding."
"I’m big on customer service and Lewis went above and beyond."
Cons:
"I am still awaiting response to my last query about providing details about your company's complaint policy."
"Cancelled my order and will see how long it takes them to refund my deposit."
"Once you gave the deposit, you have to accept all the inaccurate information and untold defects even though you found out the facts later."
"The way they treat you is as if you know nothing about the car in a condescending manner."
"GUYS PLEASE DO NOT USE THEM PLEASE PLEASE PLEASE BE AWARE."
"Very poor customer service, disgusting coffee machine and a really messy seating area with boxes laying around."
"Very poor service from reception staff."
Sales Experience
Pros:
"I was assisted in my choice of vehicle by a sales executive called Abbas Essaji. This gentleman was professional and extremely knowledgable."
"Abbas was amazing. He made the whole experience of ordering and collecting our new KIA EV6 a very smooth transition 5/5 for customer service."
"Ben was a total legend from booking me in to looking after every aspect."
"Bought a new car from Kia. Spoke to Alex on my first meeting, was very friendly and informative."
"He was very enthusiastic, courteous and a likeable young man."
"Was attended to by Abass and he gave me the best possible sales experience."
"Faisal and Ben were fantastic. They both looked after me and my family exceptionally well and made the buying experience a 10/10."
Cons:
"I was happy with Hummingbird when I purchased my EV6 but things have gone downhill."
"I will never attempt to buy a car from here ever again, we were very disappointed with the whole experience."
"I suggest you watch this dealership as they incorrectly advertise and could missell you a car."
"The sales person did not tell all the defects about the car before car testing and during the whole selling procedure."
"Poor customer service, very inflexible when trying to negotiate for a deal, inexperienced salesman who lacked authority when it came to negotiating."
"The mileage listed on the advertisement and the order form was inaccurate and not the precise one."
"Poor customer service and they refused rectifying the sound and noise was coming out of the engine."
Showroom & Facilities
Pros:
"The showroom was very nice with lots of cars on display."
"Recently purchased a Kia Ceed from Humming Bird and they have a brilliant service and great value for money."
"Nice compact showroom with plenty of quality used Kia's at competitive prices."
"They also look after you by offering a comfortable seating area with teas, coffees and even freshly baked cookies!"
"The dealership seems very friendly and helpful, and the staff seem happy to be there, even on a Saturday."
"Everyone in the showroom was so friendly and approachable."
"They run a genuinely honest service. Professional, friendly and patient."
Cons:
"Booked a test drive for an EV6. After arriving on time for my test drive they made me wait 45 minutes until someone was ready to take me."
"They did not wash the car at all etc etc."
"We were there for quite a long time but no sales person available to even give a quick outlook on the cats and which are considered soft hybrids did not want to go looking at all those cars needlessly so ended up walking away."
"If I may suggest something is gonna be a steward by the door, and some tiny bottles of water when is hot."
"Very poor communication and a serious red flag for buying anything from this branch."
"Absolutely rubbish customer service except for the lady at the reception."
"Very disappointed with the service at Kia today."
Vehicle Quality & Features
Pros:
"Picked up brand new E NIRO 4+, amazing one."
"The car is elegant and spacious with high commanding seats which give you a clear view of the roads."
"I love my Kia Picanto which I call Sadie and I'm proud to say I'm part of the KIA tribe."
"This is our second Kia and we chose the same make and model which was the Niro. Excellent for space, looks good and a great hybrid car."
"The Kia Sportage HEV 3 is an amazing, high quality model, and represents excellent value for money."
"Loving our new car (Kia Sportage) it’s great!"
"I’m very happy with my new car."
Cons:
"Once you gave the deposit, you have to accept all the inaccurate information and untold defects even though you found out the facts later."
"The sales person did not tell all the defects about the car before car testing and during the whole selling procedure."
"I bought Kia Niro just over 10 days ago paid £ 31.000 stupidly did not check every single corner, parcel shelve string was badly worn out and come off and family owned friendly company refused to sort out and said £500.00 to replace by sales person Alex."
"When i complained about how they could have possibly missed that, a quite rude and condescending 'manager' advised me that it may not have been an obvious unplugging."
"They refused repairing the door seal on the passenger door at the back."
"Turns out the car is being used as a rental and gained a huge amount of miles in 2 weeks."
"If there is zero star I would give. Very bad service please do not buy pco cars from this company I was waiting 7 month after receiving the car the brakes light switch failed."