WPJ Heating Reviews Summary

Customer Service

Pros:

• "Great service, they agreed an appointment and actually turned up when they said they would."
• "William was great and very helpful during all process."
• "They have always been helpful and very responsive."
• "Communication with the office was good."
• "Every member of staff we dealt with - from Will the director, through the office & admin staff (Adrian, Nicci, James, Susan) - to the engineers (Seb, Nick) & apprentices themselves (James & Ross) were courteous, responsive & unflappable."
• "I was also pleased that I could always get through to someone on the phone."
• "The team were on hand to answer my questions, were quick to respond."

Cons:

• "Do not use - after a week and a half with two missed appointments."
• "While the work on our boiler was good, the communication and the administration side of Wpj heating was awful."
• "I'm entirely positive there'll be someone along very soon to leave me a nice response to this review, saying how they pride themselves on a high level of customer service, etc. They seem very good at responding to negative reviews. If only they were as consistent at responding to repeated emails."
• "After a number of visits to fix my Worcester Bosch boiler it became very frustrating!"
• "I rang the office to ask what was going on and if the guy was still turning up and when I should expect him and was told that the engineer could no longer make it at all."
• "When I called to amend invoice accordingly never returned my phone calls or email. I would never use them again, very disorganised company with poor customer service."
• "We've tried everything to contact WPJ, but they are simply ignoring our emails."

Quality of Work

Pros:

• "Excellent service and quality of work! We needed a new pump and thermostatic control installed to a shower, it was a complicated job that WPJ made look easy."
• "The quality of work has always been very high."
• "The completed pipework was neat, all old materials were removed, and his team left the house clean."
• "They were both an absolute pleasure to have around and did an excellent job with the installation."
• "The engineer and team were very experienced, professional, personable and tidy and worked with minimal fuss."
• "The engineers were top notch, friendly, knowledgeable and happy to answer any queries we had."
• "The engineers who fitted the boilers were friendly, helpful and completed the work to a very high standard."

Cons:

• "Post service, the boiler stopped working twice within 2 weeks of the visit."
• "An engineer went to the property to investigate a possible radiator leak & ended up smashing holes into my wall."
• "The engineer has misdiagnosed and they are fitting parts for parts sake."
• "They could have used a tool to cut out a section of plasterboard which could then have been easily put back into the wall & filled in. But instead they simply smashed holes into the wall causing £500 worth of damage to the wall."
• "They left the job without informing me of what had happened, with 3 holes in the wall & with no conclusion about the possible leak."
• "Left seriously dangerous gas leak after they supposedly capped it for being immediately dangerous."
• "Very poor service. Charged me for work but did not complete - refused to come back to finish off work."

Value for Money

Pros:

• "The pricing was the most competitive of the three quotes we received and from the company we felt most understood the issues at hand and were most professional."
• "Bill came in under the quotation, as they decided on the day that some of the quoted work wasn't necessary - great honesty and integrity."
• "The engineers who fitted the boilers...gave me a very fair quote."
• "Appointment within 30 minutes, quote the same day and within a few days I had a new boiler."
• "The final cost was significantly less than other companies that had quoted."
• "The cost was exactly on the lower end of their estimate."
• "They deliver great service for a good price."

Cons:

• "Their prices for materials are ridiculous (see cost of a Vailant pump online), and they are deliberately excluding VAT when they know full well their domestic customers must pay it."
• "I ended up being charged more than expected. It was not made clear to me that an initial visit to inspect and assess the situation was chargeable for a full hour even though the visit was only a few minutes long."
• "Overpriced and overcharged for works done without permission."
• "They still billed for the new one that they didn't fit."
• "To cut a long story short, we recently had a letter through the post from a debt collectors demanding the outstanding 124 quid."
• "Absolute ripoff! Some kid came, spent 20 minutes on the job, cherry picked the simplest task of tightening one nut and then left without even fixing the main job which needed a new seal to fix a basin waste drip!"
• "Perhaps a little on the steep side - I don't know, I rarely use the services of plumbers."