Address: 145 Edgware Rd, London, NW9 6LL, United Kingdom
Phone: +442082031888
Rating: 3.9
based on 490 reviews.
Customer Service
Pros:
"Roya Arasp who had fantastic customer service skills."
"Will’s understanding of what I needed from a car and his absolute respect."
"She went above and beyond in every aspect!"
"Staff were very welcoming and polite."
"Chandni Pabari is the most amazing, sweet and lovely lady in the sales department."
"Everyone in the showroom was so polite and helpful."
"Customer Consultant Willkler Fuly provided a very efficient and friendly service."
Cons:
"Once they received the money however, I did not get any response from them to my emails or calls."
"Customer service was absolutely terrible."
"Very poor experience, the car wasn't prepped for sale."
"Grumpy and rude operators who put you on hold for 10-20 minutes and hate for you to call them."
"He was extremely unprofessional and almost trying to bully us into taking the car."
"They are bunch of clowns who trying to made the bill without doing anything to your car."
"The customer service agent was very unfriendly and quite rude!!"
Sales Experience
Pros:
"I have just returned home having collected my new Rav-4 vehicle. Very impressive service provided by the entire Jemca Edgware Road team."
"The overall experience was seamless and efficient."
"Honestly had the best experience buying from this branch."
"Great experience buying our Toyota Yaris Cross."
"I wouldn’t hesitate to recommend Toyota or Fernando to others, I was lucky to have such a good experience buying my first car."
"Thank you Mr Francesco I would definitely recommend people to come to you for advice on Toyota’s😀"
"We had a great experience buying a used Toyota Auris here. Will, the salesman, was fantastic."
Cons:
"We went to buy a used car here and were very disappointed by the customer service."
"Had the most unpleasant experience purchasing a new vehicle from this dealership."
"Disappointed in how quickly they are to take your money, but unfortunately when you find out you aren't being given the best deal possible, they drag their feet to refund you."
"I'll never use jemca in Edgware again"
"They are still mis advertising both vehicles. Check your facts before buying."
"Just purchased a 2019 car in haste. Drove the car off expecting that there would be nothing wrong with the car."
"Even 1 star is too much for this dealership. Absolutely shocking service."
Professionalism and Expertise
Pros:
"Said El Bouchikhi at Toyota Jemca Edgware when recently buying a new car. He made us feel relaxed, took his time with everything, listened and advised for what was best in our interest."
"He was a thorough professional, I felt very welcomed by him."
"Francesco made the experience straight forward and was incredibly helpful, from start to finish."
"Absolutely fantastic service from Ricardo and Joe."
"I can sincerely recommend Ismail as an amazing Toyota handover specialist who has given me confidence in handling my new vehicle."
"Chandni Pabari was absolutely exceptional and I am extremely satisfied with the level of service received."
"The only professional person I met there is Shoeb Ganatra. He knows what he is doing(at spare parts section)."
Cons:
"Please can she be trained on GDPR data privacy or replace her with skilled person who know this as basic knowledge?"
"After my recent experience with Jemca, I left absolutely seething."
"Please forgive me for saying but I'm the customer... I expect better from new car sales people."
"The vehicle I bought was advertised incorrectly."
"When I picked up the car and noticed a few things missing from the order - namely: Protection plus pack items."
"Despite assuring me he would look into it and call me back in two days, De'Andrew showed no real interest and never followed up as promised."
"Avoid unprofessional new staff member Kim Nguyen."
Value and Transparency
Pros:
"I would recommend them both when buying or changing cars with Toyota."
"Looking forward to it’s arrival! - Victoria"
"We’re delighted with our new car and the service all round was easy and efficient."
"He offered me so much advice and really helped me make the right decision!"
"I got my best service ever by Keith Sanford! Excellent customer service! He was more than sales manager!"
"Brilliant sales, was able to quickly test drive, view the car and sort out financials, pickup was very quick total process took under a week from seeing the car to driving away with it."
"Great customer service as always!"
Cons:
"Just one negative which has not affected the overall rating - having viewed the car and made the decision to purchase it we were confronted with an extra cost of £189 for accessories which were in the car when we viewed it."
"No one called. Also I was promised 82 pound for investigation fee on Friday, however it became 155 pound on Monday."
"The car was advertised with 106 g/km emissions, it has 112 g/km on the log book."
"They have been absolutely amazing through my journey which I have had with Toyota since 2019."
"The salesman worked very hard sorting out delivery and insurance cover."
"When the car was delivered, it didn't have any of the promised features."
"A major problem was with the Supagard. I paid for it, and it was clearly stated in the contract. However, it was never actually applied."