Falcon Reviews Summary

Staff and Service

Pros:

• "the staff were very polite and helpful."
• "Great service friendly staff."
• "happy smiling attentive staff."
• "The staff are great, very helpful and friendly."
• "Very helpful and attentive staff."
• "Staff can't do enough for you."
• "The staff here are magnificent. They spotted tired travellers immediately."

Cons:

• "having rushed our meal to get back for 10.50pm and last orders we found all lights turned off."
• "arrived at 9.10pm and was told the restaurant closed at 9pm with no leeway."
• "The only minor niggles we had were that sometimes the staff were too busy to be found so ordering took time."
• "Staff rushing around looking stressed but wearing no face covering or shields."
• "We kept being asked if everything OK we said yes because the room was full and we didn't want to offend."
• "Used to really rate the place but we went the other day, service was ok, one girl seemed either rude or incredibly shy, not so much as a hello as we walked in."
• "Service was slow and when our main course arrived it was only just warm."

Food Quality

Pros:

• "The entire food experience was great. Taste of food is authentic Indian cuisine and the presentation is really outstanding."
• "every meal was superb."
• "The food here is of a very high standard."
• "highly recommend the fish and chips it was awesome."
• "Food was excellent, service was great and nothing was too much trouble."
• "The food was incredibly flavoursome."
• "The food is great and they do a fantastic Sunday roast."

Cons:

• "The orange sponge dessert was tasteless with no sign of oranges."
• "pizza which was hard on the base and dry."
• "dry Yorkshire, dry roasties and a dry vegetable Wellington."
• "chicken Kiev appeared to just be a breaded chicken breast."
• "Starter of Chicken Swekers undercooked and bad quality chicken."
• "chicken burger which was very dry and unappetising."
• "mediocre chilli with lukewarm chips."

Ambiance and Facilities

Pros:

• "The restaurant had a great atmosphere."
• "The rooms are across from the main building and furnished to a high standard."
• "Great atmosphere in the garden on Saturday night."
• "Nice ambience. A large outdoor undercover area for those who enjoy the al-fresco experience."
• "They also have outside heated geode structure in the garden."
• "Lovely pub and accommodation."
• "For seating there's the pub building itself with a bar area and plenty of tables, then a lit, covered outdoor seating area with heaters and finally 3 domes for private dining."

Cons:

• "Definitely won't be going back not worth the money plus you can't tell who's staff or customers as no one wears a uniform staff were in jeans and shirts not a good impression."
• "Noticed the fire exit was blocked by a table too, so glad we weren't forced to leave in a hurry."
• "The health hazard ramps with wet mud and slippery deck were a major safety concern."
• "It was very quiet but most of the tables were Empty but full of dirty plates. The tables that were clean were incredibly sticky."
• "The Yorkshire pudding was tough as old boots and there wasn't enough cabbage for 2 people."
• "Worst of all there was no one to open up for breakfast."
• "The noise of the main road being heard in the overnight accommodation."

Value for Money

Pros:

• "Possibly one of best value places we have stayed in with an excellent breakfast."
• "Drinks were reasonably priced."
• "Great food and good portions and very well priced."
• "Highly recommended and so reasonably priced."
• "The rooms and breakfast is amazing value for money, they were hot on the cleaning of the rooms and the food is delicious."
• "Very happy with the food and price."
• "The food is fresh and always tasty, not pretentious just good quality and made to make you feel good."

Cons:

• "Definitely won't be going back not worth the money plus you can't tell who's staff or customers as no one wears a uniform staff were in jeans and shirts not a good impression."
• "Food was a tad on the expensive side but you get what you pay for."
• "Only minor niggle is that the drinks were a little pricey, hence only 4 stars."
• "Brie starter very tiny. 2 bite-size pieces with very poor garnish attempt for £6.50!"
• "At £2.50 a slice I realised that profit was the name of the game."
• "Really object to paying £4.50 for stuffing to go with Pork & Chicken."
• "£58 for food that was inedible."

Management and Professionalism

Pros:

• "Thanks to the manager for being so accommodating."
• "The manager and staff members were very transparent and apologetic about it informing us of a potential long delays."
• "The staff, however, were excellent in dealing with the situation."
• "the manager was very helpful and welcoming."
• "Had a wedding reception at the Falcon, the staff were brilliant!"
• "Beautiful pub and garden, staff were amazing really helpful and genuine."
• "The food at the falcon tops them all, you can tell a lot of thought and effort has gone into making it High quality food."

Cons:

• "The 'manager' told us there would be a 30 minute wait for food. It arrived at 3pm."
• "Management need to get a grip."
• "To make matters worse, the manager's apology was apathetic and the overall management, service and staff were poor."
• "it is now under new management and perhaps not so bothered about looking after regular customers."
• "Unprofessional service from one member of staff and a table of 11 ended up walking out."
• "We challenged this and were told they aren't doing it anymore and couldn't do anything about the bill."
• "The Service element however was ponderously slow considering the restaurant was anything but full."